9.6
Spot Score
Empowering businesses through advanced communication solutions.
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Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 161-170 out of 6255
K
Ken
10/09/24
Kudos for Miguel V.
Re: Case number 03803787 Miguel V. was excellent as he was on the telephone for a very long time with me to resolve the issue. He had to contact numerous Nextiva departments to get the item of contention resolved. Finally, the responsible employee sent me the corrected contract. I advocate a pay raise for Miguel V. Yours sincerely, Ken
BB
Beyond Barriers LLC
10/09/24
Quick and Easy!
The rep was professional and personable. She was extremely knowledgeable, which helped the process go smoothly.
G
Gerry
10/09/24
Machelle is so professional and kind
Machelle is so professional and kind. She definitely cares about the customer. She is warm and reassuring and makes you feel at ease with your problem. No problem too big or too small.
ST
Shoebox Taxes
10/09/24
Nick did a fabulous job
Nick did a fabulous job in researching our account and finding an excellent resolution. I appreciate his representation of your company and the willingness to accommodate our situation.
AH
Ashley Hogenson
10/09/24
Leo L is the best
The last two times I called Nextiva Customer Service I started with a rep who left me on hold for over 20 minutes without checking back in or giving an update. I had to call back and verify myself and account again. Both times this happen, I got the best customer service agent, Leo L. He helped me both times. He had the best service, checked in when to give an update on what he was doing, very kind, and attentive. He deserves a promotion :) Even though we are leaving Nextiva, you have a ...
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JK
Jana Korcekova-Lopez
10/08/24
Gustavo was attentive
Gustavo was attentive, professional and handled my inquiry to my satisfaction.
AR
Anderson Realty
10/08/24
Conscientious & Caring
Conscientious & Caring - everyone I've had to interact with has been very accommodating and forward thinking to resolve issues and get us set up.
GE
Gary E
10/08/24
Leo great CS
Leo went above and beyond, he deserves a raise.
LS
Lisa Sayin
10/08/24
Leo is the best Rep for customer support!
Leo was great when I rephoned in when the first Representative left me hanging and never phoned me back when we got disconnected after waiting for 40 minutes in the phone. Leo took care of my needs quickly and with a professional friendly demenor. Greatly appreciate his assistance!
JS
Jahanur Subedar
10/08/24
Quick Response
Date of experience: October 08, 2024
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