9.6
Spot Score
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95/User/Month when Billed Yearly
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Log in Required to View Reviews
Filter results
Sort by :
Showing 141-150 out of 6255
TL
Timothy Lisbon
10/15/24
Be careful if you decide to Cancel. Snakes when you are trying to cancel.
I was told that I could cancel my contract in October of this year after porting 1 of 2 lines. So now when I go to cancel my last line, they hit me with a deactivation fee and continue to charge me for the 2nd line. They claim that they sent me an email to cancel the first one via docusign but I have checked my email. I asked who I spoke to back in March and of course they have no record of it. I cannot recommend this service to anyone.
F
F.A
10/14/24
Great company I recommend
The professionalism of the team was nice she new the product and got me right in I appreciate Kimberly for making my experience pleasant.
M
Matthew
10/14/24
Very professional
Very professional, and helpful. He made the process very quick and painless, very appreciative for that.
VC
Valentine Cabreja
10/14/24
Nice customer services
They explain you how to use the service very well
NJ
Nindy Jarrell
10/14/24
Leo - Knowledgeable and eager to help resolve if possible
Leo was concerned of the situation I am going through and that I wasn't ware my 36 month contract auto renewed. I have had health problems and business has decreased. I loved Nextiva but for my business its a over kill. Thank you for looking me a person in struggles and not a dollar sign. Companies who care about all clients will always prosper for good deeds.
DW
David Wick
10/14/24
Quick and Easy
I was able to get phone numbers and get the system set up quickly on my computer. They explained things in detail as they set it up.
VN
Van nasciment
10/14/24
The Technical support made me feel…
The Technical support made me feel confident to use nextiva
FA
Freddy Alequin
10/14/24
Luis @ Customer Care
Luis @ Customer Care - Case number 03820412 Luis attended my call this morning helping with my account cancellation. He did a phenomenal job at assisting me with cancelling my account and I am very grateful. I've been with Nextiva for over 10 years. Never had any complains on the exceptional service. Thank you.
MB
Michael Brown
10/14/24
Great service
Great service - Very polite and respectful. I ended up going with someone else due to pricing being too high for the actual CRM option - however I would absolutely come back if pricing becomes more competitive in the future. Leo helped me cancel my account and was very smooth and professional.
SA
Sarah Alonzo
10/11/24
Leo was fantastic
Leo was fantastic - very knowledgeable and professional.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
