9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 141-150 out of 6255
WM
Werner Medrano
10/15/24
The process was very smooth and…
The process was very smooth and explained very well.
F
F.A
10/14/24
Great company I recommend
The professionalism of the team was nice she new the product and got me right in I appreciate Kimberly for making my experience pleasant.
NJ
Nindy Jarrell
10/14/24
Leo - Knowledgeable and eager to help resolve if possible
Leo was concerned of the situation I am going through and that I wasn't ware my 36 month contract auto renewed. I have had health problems and business has decreased. I loved Nextiva but for my business its a over kill. Thank you for looking me a person in struggles and not a dollar sign. Companies who care about all clients will always prosper for good deeds.
VC
Valentine Cabreja
10/14/24
Nice customer services
They explain you how to use the service very well
M
Matthew
10/14/24
Very professional
Very professional, and helpful. He made the process very quick and painless, very appreciative for that.
DW
David Wick
10/14/24
Quick and Easy
I was able to get phone numbers and get the system set up quickly on my computer. They explained things in detail as they set it up.
FA
Freddy Alequin
10/14/24
Luis @ Customer Care
Luis @ Customer Care - Case number 03820412 Luis attended my call this morning helping with my account cancellation. He did a phenomenal job at assisting me with cancelling my account and I am very grateful. I've been with Nextiva for over 10 years. Never had any complains on the exceptional service. Thank you.
MB
Michael Brown
10/14/24
Great service
Great service - Very polite and respectful. I ended up going with someone else due to pricing being too high for the actual CRM option - however I would absolutely come back if pricing becomes more competitive in the future. Leo helped me cancel my account and was very smooth and professional.
VN
Van nasciment
10/14/24
The Technical support made me feel…
The Technical support made me feel confident to use nextiva
GB
Gary Barr
10/11/24
Leo was an excellent help and greatly…
Leo was an excellent help and greatly appreciated. At first, I was ready for a hard time about a small issue I was worried about... But Leo did an amazing job of quickly taking care of my concern and making me happy to be a Nextiva customer.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].