9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1571-1580 out of 6255
RD
Rob Durnin
12/11/23
Excellent communication and thorough…
Excellent communication and thorough help!
O
Orly
12/11/23
The experience was quick and easy and…
The experience was quick and easy and Nick @ CR was great! He handled my concerns well and I am grateful.
B
Brenda
12/11/23
Jeziel was very understanding and…
Jeziel was very understanding and helpful. It was very nice to have someone to talk through my contract issues.
LW
Lachrisha Walker
12/11/23
We do appreciate the quick responses
We do appreciate the quick responses. Anytime I leave a message I get a call back that day. We disliked the lack of knowledge that the phones needed WIFI adaptors, sold separately for them to work. We've had the phones for over a month not able to use them.
AU
Anonymous User
12/11/23
"Helpful But tidious"
What do you like best about Nextiva? The amount of extensions I can use for employees What do you dislike about Nextiva?
HD
Heather Delgado
12/10/23
It is a NO from me.
There is nothing easy, intuitive or helpful with Nextiva. I do not recommend.
J
J.Medinelli
12/10/23
You make it easy for our business
I had an excellent and very satisfying and less cost. Amazingly grateful.
M
mm
12/10/23
Agent was knowledgable and helpful.
Date of experience: December 11, 2023
AH
Adrienne Hibbert
12/10/23
Set up was smooth and easy!
Set up was smooth and easy. My set up specialist was helpful and knowledgeable. Great experience
SM
Sena Munoz
12/10/23
They really listened and had empathy
Jeziel G was great! His customer service skills are impeccable. I was very impressed with his ability to handle people with ease and really make a person feel important. Customer Service seems to be a lost art but not with Jeziel! He even wished me Happy Holidays - you so seldom hear that anymore, he made my day!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].