9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1561-1570 out of 6255
JK
Jeff Kesterson
12/12/23
Great experience working with Karen Fink!
Karen has been so patient with us, explaining things and helping us understand how to customize Nextiva's service to fit our needs. She is also efficient, moving from each step to the next, with the goal of having a satisfied customer. I highly recommend both Nextiva and Karen. People make the difference, Karen made us very comfortable with our Nextiva service!
CA
Cvetko Angelov
12/12/23
Very helpfull
Date of experience: December 13, 2023
AU
Anonymous User
12/12/23
"Fast and accurate support"
What do you like best about Nextiva? You do not have to wait long for chat support. Very fast and knowledgable. What do you dislike about Nextiva?
KF
Kelly Frank
12/12/23
excellent customer service and tech…
excellent customer service and tech support. Kind, patient, and clear to understand.
AU
Anonymous User
12/12/23
"Chat Help, Yes!"
What do you like best about Nextiva? Any questions I have posed to the chat agents, I have gotten the help needed.... even with the random roundabout questions, they maintain patience and are professional.
CD
Connor D
12/12/23
"Great phone service for business"
What do you like best about Nextiva? I like that I can use a phone number for my business needs and be able to text and call on the go What do you dislike about Nextiva?
CW
C Wilson
12/12/23
OMG ..
OMG ... when I answered the call, I expected it to go a totally different way. However, Kacy was amazing. His attitude made me want to talk with him. He expressed his concern for me and my time and not having the desire to waste it. That changed the course of the phone call. After working with Kacy... he sent me to Jordan. Let me just say...he was more pleasant than Kacy. Jordan was very accommodating. He and I worked out the details of my plan...which I was extremely happy about... Jordan ...
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CD
Connor D
12/12/23
"Great phone service for business"
What do you like best about Nextiva? I like that I can use a phone number for my business needs and be able to text and call on the go What do you dislike about Nextiva?
AU
Anonymous User
12/12/23
"Quick, effective, user friendly responses"
What do you like best about Nextiva? Ease of use for the technologically challenged. Most helpful for me is the ability to securely contact my clients, and co-workers, collegues and other providers. I can click on past names and numbers; no need to dial. I can easily choose past voice messages and dictate from them. Mute and unmute is easy to see. Response from Support is quick and easy to follow
AU
Anonymous User
12/11/23
"VOIP phone solution that scales with good quality"
What do you like best about Nextiva? It's not the cheapest, but with a 3 year commitment it's very cost competitive and offers more reliable than some of the other similar brands in the space. I can't speak to comparisons with the more expensive solutions but for someone using 1-10 lines, this is a great fit and has scaled really well with users and features as we have grown and changed.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].