9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1551-1560 out of 6255
A
Abner
12/13/23
Helpful sales people
Helpful sales people. Helpful onboarding people. Great experience so far!
RF
Robert F
12/13/23
"Setting up wireless connection"
What do you like best about Nextiva? When I called for support service, it only took about 5 minutes before I was connected to a live person. I've called support in the past and generally this is the timeframe for speaking to someone even though the call itself lasted much longer.
JP
Jason Polk
12/12/23
Super helpful and made it easy.
Date of experience: December 13, 2023
TC
Tyler Courtney
12/12/23
The staff was very helpful and…
The staff was very helpful and supportive.
XU
Xiomara Umana
12/12/23
Great customer service
Date of experience: December 13, 2023
NR
Nicolas Ramirez
12/12/23
AWFULL BUYING EXPERIENCE
I just wanted to purchase a phone number, and they find a way to complicate it all by a buch of emails that just simply didn't make any sense. I just want to get a normal shopping experience, but apparently calling an absurb amount of times is better than that.
GC
Gabriella C
12/12/23
"Painfree transition"
What do you like best about Nextiva? We had been relying on a business phone system that required us to be there in person to monitor call flow and voicemails. In our slow season, we would have to go there just to see if anyone had called.. now with Nextiva, we can monitor for any emergency calls without being tied to a desk. Transition was seamless, and honestly faster than i expected. I've been able to get all questions or hiccups solved quickly through their chat agents. So far, it's ...
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Z
Zannie
12/12/23
Thank You Nick
I recently had the pleasure of interacting with Nick from Customer Relations (CR), and I cannot express enough how impressed I am with the level of service I received.Thank you for going above and beyond my expectations.
AU
Anonymous User
12/12/23
"We chose Nextiva for reliability and affordability reasons."
What do you like best about Nextiva? When it comes to picking out a VoIP SIP trunk system, you can't go wrong with Nextiva. They are trusted by many big corporations who are on VoIP systems. They are cloud based. Their provisioning team is awesome, and always willing to answer your questions. Just need to setup once and you're all set. Maintaining your directory is almost like eating cake. Technical support is only a few clicks away. Most of your technical issues can be resolved through ...
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JB
Jessica Borchers
12/12/23
Nextiva cares about their customers!
We are happy to work with Nextiva and look forward to working with them going forward. While our transfer to Nextiva from our PBX had a few minor issues along the way, Karen Fink (our Onboarding Specialist) was outstanding and helped us clear any issues up immediately or get us in touch with the correct Specialists to clear them up. She and her team really made us feel as if they cared and wanted to make our experience smooth.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].