9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1531-1540 out of 6255
LL
Lawrence Levinson MD
12/14/23
Acknowledging the excellence of my interaction
Very experienced and patient individual who was effective in resolving my issues and concerns. He is an excellent representative of your company and needs to be acknowledged as such. It is a rare opportunity that I have had my problems so well attended to by such an outstanding individual. Lawrence S Levinson MD Diplomate ABAM,Fellow ASAM,
VL
Veasna Leang
12/14/23
Great follow up and making sure the…
Great follow up and making sure the client is satified.
NF
Nick F
12/14/23
"Great product, great support!"
What do you like best about Nextiva? Easy to use portal and I can self manage almost everything and if not they have a live chat for tech support and they can remote session to assist and it's excellent
AM
Andrea Mathison
12/14/23
Re Account name update and change
Re: case #02776422 Nick@CR Nick was very thorough and made sure my account name was updated and correct. He's a keeper!
MS
Morgan S
12/14/23
"It was okay"
What do you like best about Nextiva? Once I started the chat, they were able to help me with my issue fairly quick. What do you dislike about Nextiva?
GR
Gissel R
12/14/23
"Customer service was amazing, fast and very helpful"
What do you like best about Nextiva? the pricing for small business is really good What do you dislike about Nextiva?
AU
Anonymous User
12/14/23
"Customer service is great, they will help handle as needed."
What do you like best about Nextiva? The online access for the Nextiva account. Everything is paperless which is nice. What do you dislike about Nextiva?
JB
Jonathan Barrett
12/14/23
Worked with Erik Schuur to help answer…
Worked with Erik Schuur to help answer any and all of our questions and personalize a solution that would work for us, really a top notch and knowledgeable sales person.
TH
Tarren H
12/14/23
"Great alternative to traditional landline for businesses"
What do you like best about Nextiva? The apps are very easy to use and it works especially well for call forwarding and texting. I use the app on my phone both inside and outside the office, daily. Customer support has always been friendly.
LH
Lloyd H
12/13/23
"Nextiva is great"
What do you like best about Nextiva? It's so easy to use, very intuitive and straightforward What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].