9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1511-1520 out of 6255
DB
David Breakey
12/18/23
Issue was understood and resolved quickly
Issue was understood, and a resolution offered within a few minutes. Agent was helpful and concise, and put up with my confusing questions, but once he understood them, they were answered. Thank you!
SA
Sergio A
12/18/23
"Forwarding phone calls"
What do you like best about Nextiva? The many tools created for the users to get the best of your products and services What do you dislike about Nextiva?
G
Gretchen
12/18/23
Excellent Customer Service Nick@CR
Nick @ CR assisted me with case number 02561444. He was able to help me get access to update the credit card number on file and update the email address on file.
V
Vince
12/17/23
Everything was well explained and had a…
Everything was well explained and had a solution for me.
S
Steve
12/17/23
Nextiva's customer service is truly Amazing!!
Nextiva's customer service is truly exceptional! While I typically don't leave reviews, I had a few challenges setting up my account and decided to contact their customer service line. Fortunately, I was connected with a representative named Nick @ CR, handling my case. Nick not only efficiently resolved my issue but also went the extra mile by following up a few days later to check on my overall experience and ensure everything was working smoothly. I'm impressed by the level of service ...
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KB
Karen Boyd Carr
12/17/23
Julian was knowledgeable and helpful…
Julian was knowledgeable and helpful with all of my questions. He was very personable and handled my account in a professional manner.
JS
Joshua Syna
12/17/23
Great
Great! Thanks
DS
Dominic Salt
12/17/23
Best Experience
Best Experience, I wish I could give 10/10
E
Eric
12/17/23
Helpful and quick response.
Date of experience: December 18, 2023
DR
Debra Robinson
12/17/23
Phone system that actually works
The process was clear and they followed up any questions. Our IT team also played a helpful part. The system is working well and we like the new phones. I'd recommend this company to businesses looking to upgrade their phone system.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].