9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1501-1510 out of 6255
AM
Audrie Miller
12/19/23
Excellent Experience from Start to Finish
Received excellent support from working on contract details to onboarding/implementation of the service and guidance on the admin portal. Each person was professional, knowledgeable and very friendly.
HY
Hwa Yi
12/19/23
The agent was very polite and…
The agent was very polite and knowdegeable. It was pleassant experience to work with her, and my problem was resolved. Thank you
AU
Anonymous User
12/19/23
"Chat Help"
What do you like best about Nextiva? The chat team is a quick and simple way for users to ask quick questions rather than having to call in! What do you dislike about Nextiva?
J
Jess
12/19/23
Could not ask for easier service.
Nick @ CR was great, very helpful and fast. Could not ask for easier service.
DH
Daniel H
12/18/23
"Affordable Cloud Phone Platform"
What do you like best about Nextiva? Our company appreciates the uptime of Nextiva. In the 2 years we've had the service not once did we have an outage. Customers are always able to call us for quotes or assistance.
ZM
Zeus M
12/18/23
"Best VOIP we used"
What do you like best about Nextiva? The customer service at nextiva is amazing, anytime we have a problem they are on it right away. We use this daily to run our business and the amount of features we enjoy allows us to monitor our team wherever they might be.
AU
Anonymous User
12/18/23
"Great Customer Support"
What do you like best about Nextiva? Very quick and willing to help solve issues What do you dislike about Nextiva?
AU
Anonymous User
12/18/23
"Great Customer Support"
What do you like best about Nextiva? Very quick and willing to help solve issues What do you dislike about Nextiva?
LS
Leah S
12/18/23
"Multi-function bluetooth phone system with great tech support and convenient portability"
What do you like best about Nextiva? I like the the portability and functionality. I like the fax option - it is actually quite simple once it is setup as long as you have a fax line. Customer Support has been great!
A
AT
12/18/23
Nextiva Care is nice and helpful
Nextiva Care is nice and helpful. I was passed on several Analyst and I'm happy that Paige F. and the other guy I spoke to this morning assisted me very well. They are both good at answering my questions and providing clarifications.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].