9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1491-1500 out of 6255
RM
Reina Mayor
12/19/23
The representative was knowledgeable…10
The representative was knowledgeable friendly and patient.
JC
JustAnswer Customer
12/19/23
Yuri was very professional and…
Yuri was very professional and communicative
AR
Alex R
12/19/23
"Maryna was phenomenal. She provided great service and got us set up with our 800 number in no time"
What do you like best about Nextiva? The customer service/support folks are very helpful What do you dislike about Nextiva?
PH
Paul H
12/19/23
"Had phones not working, tech got them going."
What do you like best about Nextiva? They are always very good to work with and helpful What do you dislike about Nextiva?
SB
Sarah B
12/19/23
"Great service, great customer service!"
What do you like best about Nextiva? When I first started my new job, I had nothing but trouble with my desk phone. When I finally got a phone that worked properly, I had to call Nextiva customer support to set up my desk phone so I could make and receive calls from my clients and their caregivers. The representative that handled my phone setup was courteous, knowledgeable, and very patient. He didn't get aggravated with me when we had difficulties with my router not showing the IP address ...
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T
Tina
12/19/23
Nick assisted with adding and removing…
Nick assisted with adding and removing admin users and was very supportive.
MH
MaKenzie H
12/19/23
"Make the switch - Nextiva rocks"
What do you like best about Nextiva? It's intuitive to use and makes things very simple. It has a lot of perks by allowing group chats for business clients and for the employees. We have thoroughly enjoyed using Nextiva ever since we switched.
BH
Blair Hershey
12/19/23
Amazing service
Nextiva has been an amazing service for us. We are still learning all that it can do for us. Highly recommend them.
MM
Megan McMullan
12/19/23
Everyone was helpful and knowledgeable
Everyone was helpful and knowledgeable. They could furnish answers when I asked.
BS
Brad S
12/19/23
"You guys ROCK!"
What do you like best about Nextiva? Every feature of the system works great, and the development team continues to improve and patch. The customer support teams are also a great resource.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].