9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1481-1490 out of 6255
TG
Troy G
12/22/23
"Efficient and Comprehensive"
What do you like best about Nextiva? In the fast-paced world of modern business, effective communication is the cornerstone of success. Nextiva emerges as a game-changer in this arena, offering a comprehensive business solution that seamlessly integrates phone and efax services. As a user, I have found Nextiva to be an exceptionally efficient and reliable platform that significantly enhances communication workflows.
MA
Mary Ann Kiser
12/21/23
Service after the sale has been garbage
All of the phone lines are messed up. I told the representative multiple times that they were incorrect but he simply refused to listen to me. He also got mad at me when I was not fluent with the software, which is reasonable considering this was my first time using it. I have already spent two hours with the setup team. I have to call back today to see if they will fix the numbers. If I receive the same treatment, the phones will be returned to Nextiva and we will use one of the many other ...
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SS
Sandy S
12/20/23
"My problem was resolved in no time =-)"
What do you like best about Nextiva? The features. Desk phone or App. Video call or text. What do you dislike about Nextiva?
AA
Aly A
12/20/23
"Phone system ideal for Hybrid office"
What do you like best about Nextiva? During Covid, our office transitioned into a hybrid workspace. We have spent the past few years looking for a communications solution to meet our needs. Nextiva is the first one that hits all the marks. We use the system every day! I also appreciate that I can reach cutomer support by phone or via chat. We haven't tried any integrations yet, but I am sure it will be easy to implement when we are ready for that step.
TL
Tidre L
12/20/23
"great and reliable support, overall great product."
What do you like best about Nextiva? Their tech suport is always there to help out and fast. I am very greatful to have come upon this company 2 years ago and look forward to working with them for many more years to come. No complaints. This company is good at what it does. Excellent service.
JC
Jeffrey C
12/20/23
"Nextiva is Fantastic!"
What do you like best about Nextiva? Great VOIP system with tremedous functionality. Reasonable prices and great customer support! What do you dislike about Nextiva?
BA
B A
12/20/23
"Not for enterprise, but works"
What do you like best about Nextiva? Support is easy to get to, and quick to fix issues. Having the ability to do hardware refreshes through the platform is nice. Simple to add/remove licenses and provisioning of devices is easy. Integration into generic devices is easy to do.
DT
Dr T
12/20/23
I have used Nextiva's services since…
I have used Nextiva's services since 2015 to present as they have added and refined their services. I am an individual small business owner who travels frequently. Having digital secure fax service has been invaluable, freed me from the tethering of a fax machine. Separate digital phone number for business was innovative at the time and made travel much easier to receive and make phone calls. Customer service has always solved any issues. They make take a few days to assess the problem and ...
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BA
B A
12/20/23
"Not for enterprise, but works"
What do you like best about Nextiva? Support is easy to get to, and quick to fix issues. Having the ability to do hardware refreshes through the platform is nice. Simple to add/remove licenses and provisioning of devices is easy. Integration into generic devices is easy to do.
CS
Carter Storin
12/20/23
Joshua listened to our concerns and was…
Joshua listened to our concerns and was able to help us with our account and solve our issues.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].