9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1461-1470 out of 6255
WF
Wasai Farooqi
12/26/23
Great customer support by Maryna…
Great customer support by Maryna Kosianchuk. Very professional, patient and knowledgeable how Nextiva works. I can not wait to use the app and help train my staff. My call lasted over 1hr and 1/2 and it was a breeze. Highly recommend NEXTIVA and Maryna :) as a helper.
A
Angela
12/26/23
Really good customer service! Thank you so much Nick @CR!
I phoned Nextiva to inquire about making a few changes to my add- on services. Nick @ CR was able to assist me in meeting my needs for our company. Thank you so much for the great customer service you provided!
KD
Ken Dinh
12/26/23
Excellent support
excellent support
T
Tim
12/26/23
The customer service rep was smooth and…
The customer service rep was smooth and professional and vey thorough. Seamless call and concerns were handled instantly.
AU
Anonymous User
12/26/23
"Amazing Service"
What do you like best about Nextiva? Nextiva doesn't break ever like my previous VOIP service did. And the customer service is excellent. For example, I am a moron and technical stuff has left me behind, so I simply sent in a support ticket with what I wanted to happen and they took care of it within minutes without any hassle.
KD
Ken Dinh
12/26/23
Excellent support
excellent support
T
Tim
12/26/23
The customer service rep was smooth and…
The customer service rep was smooth and professional and vey thorough. Seamless call and concerns were handled instantly.
AU
Anonymous User
12/26/23
"Amazing Service"
What do you like best about Nextiva? Nextiva doesn't break ever like my previous VOIP service did. And the customer service is excellent. For example, I am a moron and technical stuff has left me behind, so I simply sent in a support ticket with what I wanted to happen and they took care of it within minutes without any hassle.
WF
Wasai Farooqi
12/26/23
Great customer support by Maryna…
Great customer support by Maryna Kosianchuk. Very professional, patient and knowledgeable how Nextiva works. I can not wait to use the app and help train my staff. My call lasted over 1hr and 1/2 and it was a breeze. Highly recommend NEXTIVA and Maryna :) as a helper.
NS
Nik Sharapov
12/25/23
This is regarding Nick @ CR and this…
This is regarding Nick @ CR and this case number 02802141. I recently had the pleasure of interacting with one of your exceptional Customer Service Representatives, Nick, and I wanted to express my gratitude for the outstanding support he provided. Nick's professionalism and commitment to customer satisfaction were truly remarkable. He went above and beyond to address my billing inquiry with Nextiva, demonstrating a deep understanding of the system and a genuine willingness to assist.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].