9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1451-1460 out of 6255
BN
Brad Nixon
12/27/23
case number 02815376
case number 02815376 At least this Man took my issues seriously. Professional and comprehendible support was provided.
NO
Nathan Oliver
12/27/23
Great customer service and setup…
Great customer service and setup guidance.
CS
Carmen Spruill
12/27/23
The representative was amazingly kind and patient
The representative was amazingly patient with all my questions. Every question was thoroughly answered.
KK
Kai Kimmel
12/27/23
Nick @ CR was very helpful and went above and beyond
Nick @ CR was very helpful and went above and beyond to get me on board as quickly as possible. and this case number 02801731,
TR
Tami Rager
12/27/23
The support person I spoke with was…Yuriy Sema
The support person I spoke with was extremely helpful and patient. Thank you!!
MV
Michael V
12/27/23
"Continue to Exceed Expectations"
What do you like best about Nextiva? They have been so easy to work with. They have a simple automated system yet are willing to assist when needed without delay. They are always able to help me quickly and speak a language I understand. It is a simple transition and their features are more than we will ever use.
AU
Anonymous User
12/27/23
"It is functional and the support is very good."
What do you like best about Nextiva? In terms of functions, it fulfills everything we need, it adapts and integrates well to the needs of our work. It is easy to find the configurations and functions it has. Since we implemented it easily , we use it every day. And the customer service is very good.
ED
Eric D
12/27/23
"Professional. Reliable."
What do you like best about Nextiva? Reliability of services. Quick and professional support. What do you dislike about Nextiva?
NR
Nita Rodriguez
12/27/23
No issues so far!
So far, so good! Great customer service from the account manager and technical team. The setup was super easy. In coming weeks, I'll know more about the reliability and quality of the voip phone service.
A
Angela
12/26/23
Really good customer service! Thank you so much Nick @CR!
I phoned Nextiva to inquire about making a few changes to my add- on services. Nick @ CR was able to assist me in meeting my needs for our company. Thank you so much for the great customer service you provided!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].