9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1441-1450 out of 6255
AR
Ashuti Reynolds
12/28/23
The customer service is outstanding!
Date of experience: December 29, 2023
MW
Maguire W
12/28/23
"Fast and efficient deployment!"
What do you like best about Nextiva? Jordan Mishlove was an amazing first contact, started off with running through my requirements and provided a personalized quote that felt too good to pass up. Deployment of services was completed same day, on a Sunday mind you!
SK
Shanta K
12/28/23
"Fast, Friendly, Easy"
What do you like best about Nextiva? Immediate responses, people actually listen th what I want and explain everything clearly. Easy set up. What do you dislike about Nextiva?
JM
Jason M
12/28/23
"Friendly, Easy To Work With Support"
What do you like best about Nextiva? What I like most about using Nextiva is the online support. When I have any question or need techincal support, the online customer support chat is able to help me resolve my issue or answer my question in a friendly easy to understand manner.
CC
Cali C
12/28/23
"Nextiva is a powerful tool if you leverage it completely"
What do you like best about Nextiva? Their support is quick to respond with a resolution. All phone agents have been happy and helpful. What do you dislike about Nextiva?
JC
Jenifer C
12/28/23
"Nextiva has potential"
What do you like best about Nextiva? I like being able to login from any place What do you dislike about Nextiva?
AC
Ashley C
12/28/23
"Not Bad"
What do you like best about Nextiva? I like how you have a phone app for it. Makes it easy for me to do my job. What do you dislike about Nextiva?
MB
Matt B
12/27/23
Terri in customer care went above and…
Terri in customer care went above and beyond in helping me terminate my service after 7 years of being a loyal Nextiva customer. She kept me calm through the long process but was able to come up with an amicable solution to my needs.
EM
Ernie M
12/27/23
"Easy to use. Great customer service, and perfect for small businesses."
What do you like best about Nextiva? The customer service is top-notch, and the system is intuitive and easy to adopt. What do you dislike about Nextiva?
CB
Callie B
12/27/23
"Great customer support"
What do you like best about Nextiva? I really enjoy how they walk you through everything. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].