9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1431-1440 out of 6255
B
Brian
01/02/24
Not a great company from what I've experienced
Nick @ CR did a great job, was extremely helpful and had our issue resolved in no time. Unfortunately the issue sprang back up (trying to get numbers ported out after months of customers being unable to place calls into us) and it took repeated attempts by our new carrier to get the numbers ported out. We are now fighting with nextiva about their automatically renewing contract and their unwillingness to understand that their contract includes their service, which we did not receive. The ...
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CR
Carolyn R
01/02/24
"Nextiva"
What do you like best about Nextiva? Support today was very helpful in getting our staff up and running remotely. What do you dislike about Nextiva?
DS
Daniel Santise
01/02/24
phone call was great very helpful
phone call was great very helpful, onboarding was super easy.
AD
Alma Delamora
01/01/24
Great service !!
Great service !!! Great deals! Everything was amazing !!! The best I can start my small business !!
A
Alex
01/01/24
Great customer service Mitch…
Great customer service Mitch Wendell acknowledged all areas of concern and how to improve my business using nextivia services. Jeziel G. helped explain how to maximize services from nextivia. All point of contact with all agents were professional and courteous.
GM
Glein Mikylla del Rosario
12/30/23
This has been my favorite voip ever…
This has been my favorite voip ever since I started working and I’m loving it so much! Rarely encounter problems with using it too.
LW
Linda W
12/29/23
"Reliable 95 percent"
What do you like best about Nextiva? The Nextiva software offers a support call queue the ability to give the longest idle team member the next call instead of all ringing at once time hoping someone will answer. It will only ring one person at a time until someone answers the call.
DW
Daniel W
12/29/23
"Nextiva for a Residential Treatment Center"
What do you like best about Nextiva? I really like the ability to use the app on my personal phone to answer calls, text, or call clients! What do you dislike about Nextiva?
AU
Anonymous User
12/29/23
"Responsive Customer Support Team"
What do you like best about Nextiva? Customer Support was amazing. The Technical Specialist who assisted me was friendly and quick to identify the problem and help me resolve it.
SB
Shaelyn B
12/29/23
"NATALIIA was very nice and helped me quickly to resolve my issue."
What do you like best about Nextiva? SO far I have enjoyed the client contact page as well as access from my cell phone as well. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].