9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1421-1430 out of 6255
BH
Bryan H
01/03/24
"Calling in for Support"
What do you like best about Nextiva? Nextiva has a great list of options that can be customized to fix your business needs What do you dislike about Nextiva?
RA
Raymond Anderson
01/03/24
EXACTLY What We Needed
I filled out a contact me form and within 2 minutes, I received a call from Carlo in the Product Specialist department. He was extremely helpful, had a bubbly personality and was able to answer every single question I had. I was then directed to Yuriy, who showed the same level of customer service. Yuriy made it very easy to understand how the various functions work and how to customize them. I have nothing but excellent things to say about Nextiva
C
customer
01/03/24
I started getting very stressed out…
I started getting very stressed out with being bounced back and forth to people who couldn't help or didn't want to, to the point I asked to cancel my service. The service was canceled but the phone number that I had requested not to be ported was ported anyway.
SH
Sonya H
01/02/24
"Office Manager"
What do you like best about Nextiva? its bascially automatic, set and done. with exception for us on holidays What do you dislike about Nextiva?
J
Janean
01/02/24
Customer Service
Nick @ CR was very helpful. He was patient and professional and made sure my issue was resolved. Very pleasant to work with!
JL
Jordan L
01/02/24
"Good Experience So Far"
What do you like best about Nextiva? I had 3 numbers ported over and they were not working at first. I got on with tech support and they were very helpful in getting them up and running and even created a call flow for my toll free number.
ST
Spoil the Dogs
01/02/24
Easy call and easy decision
Easy call and easy decision. Everyone was great that I spoke with!
K
Kimberly
01/02/24
The customer support rep that assisted…# 02832393
The customer support rep that assisted me with # 02832393 was very courteous, knowledgeable and went the extra mile to assist me with getting the issue resolved. He paid attention to detail and made a correction to my oversight! It was very nice to work with him.
WT
Wanda Titus
01/02/24
The product is amazing
The product is amazing! The company's customer service was absolutely exceptional. Step by step walkthrough was provided. Easy navigation. I can't say enough.
CP
Chris P
01/02/24
Onboarding great; sales tactics, not so great.
The onboarding process was simple. A representative walked me through everything while explaining all the features. The sales process not so much. It's a bit misleading. The salesperson stated I had to have multiple add-ons in order to sign up but it's free for 3 months. However, I'm still trying to cancel over $200/month of add-ons before getting charged and having difficulty reaching anyone to help with this.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].