9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1411-1420 out of 6255
AU
Anonymous User
01/04/24
"I was impressed with the level of service the Nextiva Team provided during my experience."
What do you like best about Nextiva? The process and implenetation was made easy by the Nextivia Team. My sales associate, Mike Williams, was professional and engaging. When I had an issue at start up with my voicemail transcription at start up, it was resolved quickly and follow up regarding my satisfaction was extrordinary. I have just started using the service, but it has been easy to use. I look forward to using the many features included in my package. It seems the integration into my ...
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AG
Artie Goodrum
01/04/24
Excellent Service
Thank you for taking great care of my needs. Artie Goodrum
JS
Julio Silva
01/04/24
Great and easy setup!
Date of experience: January 05, 2024
AD
Andrea D
01/04/24
"Nextiva has improved my phone communication!"
What do you like best about Nextiva? The ability to no longer have dropped calls from my land line provider and to be able to send SMS messages from the app.
PR
Petr R
01/04/24
"Exceptional customer service"
What do you like best about Nextiva? Nextivia integration and porting process was made easy by nextivia staff assigned to the project. Any issue that arise or changes that need to be made to the call flow or the system itself are rapidly addressed. Our organization came froma. vendor with an extremely poor customer service and we have been completely blown away by how great Nextivia has been.
AD
Andrea D
01/04/24
"Nextiva has improved my phone communication!"
What do you like best about Nextiva? The ability to no longer have dropped calls from my land line provider and to be able to send SMS messages from the app.
AG
Artie Goodrum
01/04/24
Excellent Service
Thank you for taking great care of my needs. Artie Goodrum
CF
Celeste Freeland
01/03/24
Right Services & Right Price with Quick & Easy Setup
Nextiva worked with me to ensure the services I need were provided, at the right price. Once the contract was secured, the support/customer service was stellar to include quick and easy set up.
RG
Rita Greene
01/03/24
Horrible Implementation and service
We have canceled service due to so many issues. We are still waiting for a credit for the phones we returned. Will NEVER do business with Nextiva.
DJ
Dave Jeffers
01/03/24
Tayler Fish
We recently had a online meeting with Tayler Fish at nextvia for a phone migration for the Marina.Tayler Fish's expertise made this an easy and insightful process.Tayler Fish meet all our questions and needs with patience and decisive action. This was truly a pleasant experience!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].