9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1401-1410 out of 6255
AU
Anonymous User
01/05/24
"Excellent customer service!!!"
What do you like best about Nextiva? I love their customer support team. I recently moved over from another VOIP provider and their service is top notch compared to previous experiences. I had some issues creating a new account and setting up phone system but with the Nextiva support, issues were resolved quckly.
TK
Tiffany K
01/05/24
"Excellent Customer Service"
What do you like best about Nextiva? I like the versatility it gives us, and the ease of using those features. The customer support we received has been excellent. They will assist very quickly. They offer many different access points to contact, which makes life very simple. I particualarly like the chat feature.
AU
Anonymous User
01/05/24
"Nextiva VOIP Provider Review"
What do you like best about Nextiva? Nextiva has great customer service with friendly folks and very fast customer support. I have been using them for a couple of years and have recommended them to many other businesses for their ease of use and implementation, as it is generally less than an hour to set up and hit the ground running. Transfers have always gone smoothly and the number of features they provide is great for any small to medium business.
AB
Amanda B
01/05/24
"Wish I switched sooner!"
What do you like best about Nextiva? Very easy to use and love all the features! What do you dislike about Nextiva?
JG
Jennifer G
01/05/24
"Excellent Service and Customer Service"
What do you like best about Nextiva? I have had a great experience overall with Nextiva. They were able to meet all of our multi-line needs and the customer service is top notch. Set up and ease of use of the equipment was a breeze. Lots of features for a number of business applications.
AC
Ayode C
01/04/24
"A CUSTOMER SOLUTION"
What do you like best about Nextiva? Nextiva give us a dependable point of contact with our clients, they were even able to port our existing toll-fre number so the switchover was invisible to clients
AC
Antonio Cardenas
01/04/24
I have had the most wonderful…
I have had the most wonderful experience with the whole team since the beginning of my phone call. Your customer service is beyond exceptional and very professional. I am new to this phone service and so far it is wonderful and I look forward to being part of the Nextiva client team. Thank you so much.
MH
Morris Hyman
01/04/24
Great service
Yuriy was the representative that walked us through the entire process. EXCELLENT WORK!!!
JM
Joe M
01/04/24
"Everything that I signed up for works great, customer service has been top notch"
What do you like best about Nextiva? Turtotial videos to help guide me thru problem solving What do you dislike about Nextiva?
HY
Hakmo Yang
01/04/24
Excellent sales and onboarding team!
Date of experience: January 05, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].