9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1391-1400 out of 6255
HS
Hope Springs
01/07/24
Case number 02844746
Case number 02844746 Nate has been extremely helpful with the entire process!
JH
Joe Hawkins
01/07/24
Nextiva Implementation
I have been pleasantly surprised by the support of the sales and support team at Nextiva. They helped me move a large group of my customers over to their service in a very timely manner.
R
Robert
01/07/24
Very pleasant to work with and knowledgeable..
very knowledgeable and know how to explain with simplicity!
CO
Corporate Offices
01/07/24
Rep gave great customer service
Rep gave great customer service, was very helpful
HC
Happy Customer
01/07/24
Friction free
From start to finish with selecting a plan, payment, and set up was seamless.
MT
Marlane Taylor
01/07/24
Nextiva is definitely a cut above!!!
Daria was very patient as she explained the set up process!
SJ
Samantha Jacobson
01/06/24
I have been being overcharged for 5…
I have been being overcharged for 5 months now because of an error on Nextiva’s part. I called in in September to remove lines from my account, and instead an additional 4 were added. So instead of my normal 6, I’ve been paying for 10. I was issued a refund in November and assured this would be fixed, but it’s still not fixed & I’m still being overcharged and frankly it’s beyond the point of unacceptable at this point. I’m not one to leave spiteful reviews but after 5 months maybe this will ...
Read more
CL
Carlos L
01/05/24
"Nextiva is wonderfull for businesses"
What do you like best about Nextiva? Flawless connection with clients and never drops calls What do you dislike about Nextiva?
CL
Carlos L
01/05/24
"Nextiva is wonderfull for businesses"
What do you like best about Nextiva? Flawless connection with clients and never drops calls What do you dislike about Nextiva?
VG
Vicente G
01/05/24
"The best to do it"
What do you like best about Nextiva? The most helpful part of nextiva is how good everything works What do you dislike about Nextiva?
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].