9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1381-1390 out of 6255
JF
Jane Fearn-Zimmer
01/08/24
Excellent and efficient customer service
Mr. Ruiz was polite, low key in tone and an excellent active listener and made sure that the issue was fixed right away.
CS
China Schmitz
01/08/24
Nick did a Fantastic Job!
Nick @ CR and this case number 02850390. Nick was super pleasant to talk to and although I was frustrated with the lack of ability to gain access to my companys account information, He sent me an email with a request for paperwork to prove ownership. I immediately submitted. Heres where I believe Nick went above and beyond.... my expecation was to wait several days to hear something from the review of the dosc... but Nick called me back within the hour and we got it all resolved!! YAY for ...
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JP
Jon Potash
01/08/24
George and the service delivery team…
George and the service delivery team were extremely helpful in the setup of our new Nextiva account. They were thorough in explaining the process and walked me through setting up our call routing system and filing the correct paperwork to get phone numbers ported from my previous provider. My team is very excited to start using Nextiva.
S
Stephanie
01/08/24
Setup Process Rocks!
The sales process was good. The porting process is HORRIBLE!! But the setup process was AWESOME!!
MC
Matthew C
01/08/24
Exceptional Customer Service Experience
The staff exhibited remarkable professionalism and efficiency in addressing a customer's issue. What stood out to me was not just the quick resolution of the problem, but the manner in which it was handled. The staff member displayed an extraordinary level of patience and kindness throughout the interaction. Their ability to listen attentively and empathize with the customer's concerns was truly commendable. It was evident that they genuinely cared about delivering a positive outcome, ...
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E
Edna
01/08/24
Streamline set-up
professional, quick set up experience
BC
Bob Cornelius
01/08/24
Quick and knowledgeable
Date of experience: January 09, 2024
SW
Sarah W
01/08/24
"Great Phone System"
What do you like best about Nextiva? The customer service is something I have never experinced. They are alway so helpful when I have questions and/or issues. They were helpful with the implemation. The phones are easy to use and have so many different features.
WH
Wade Hauser
01/08/24
Yes our set-up was fabulous
Yes our set-up was fabulous! Very helpful and patient. Great guy. I didnt get his name but he was great
BW
Bob W
01/07/24
"It has been all positive since switching to Nextiva"
What do you like best about Nextiva? Calls are noticibly more reliable. Porting was smooth and only took five days. Nextiva had someone doing a call and screen share with me the day before porting to make sure the had us all set up properly. Compared to the set up with our former VOIP service it is hands down better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].