9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1361-1370 out of 6255
R
Russell
01/10/24
I just signed up with this company's
I just signed up with this company's. So far so good. Everything with the setup went pretty smooth. Customer service seems to be really good.
LH
Lucia H
01/10/24
"Oleksandr K. was extremely helpful on getting my technical issue resolved today!"
What do you like best about Nextiva? The best part is getting help from an actual person! They always make sure to get the problem resolved before ending the chat! They go above and beyond to fix any problem!
AN
Arianne N
01/09/24
"current customer"
What do you like best about Nextiva? ease of use, friendly support and easy to navigate admin portal What do you dislike about Nextiva?
AU
Anonymous User
01/09/24
"Nextiva is just right"
What do you like best about Nextiva? Nextiva is easy to use. The customer service is excellent and are quick to assist you with any issues. What do you dislike about Nextiva?
RH
Roger H
01/09/24
"Nextiva is a great product with stellar customer service!"
What do you like best about Nextiva? What i like best about Nextiva is the quality of the product. The uptime to my service is always up. The one time that it was down, due to unforseen issues, customer service was right on it. Also, anytime we need assistance with our user accounts or any changes that need to be made to our service, I am always able to reach a courteous and professional rep to help me out.
T
TBW
01/09/24
Great Customer Service!
Shout out to Nick @ CR for answering all of my questions in a timely manner. I actually don't mind calling this company compared to many others because they seem to really care, are knowledgeable, and get things done.
JM
Jeanne McMenamin
01/09/24
Setup
Setup was easy and all of my questions were addressed.
BS
Bob Soliman
01/09/24
great service
Date of experience: January 10, 2024
AM
anthony M
01/09/24
"Wonderful VOIP service"
What do you like best about Nextiva? Very easy to use and setup for companies that use it. Onboarding is easy also, support helps out with setup if needed and getting all the call groups setup correctly
SM
Susan Mattos
01/09/24
Extremely knowledgeable and got…
Extremely knowledgeable and got everything set up so we could get our system up and running very quickly
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].