9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1351-1360 out of 6255
DV
David V
01/10/24
"Great Technical Support"
What do you like best about Nextiva? Techical Support is easy to reach and always able to answer/solve my issues on first contact. What do you dislike about Nextiva?
NL
Nancy L
01/10/24
"Nextiva takes CTCAdventures phone system to a new level"
What do you like best about Nextiva? The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable.
AU
Anonymous User
01/10/24
"Excellent chat support."
What do you like best about Nextiva? Chat support is extremly helpful especially for IT professionals so we can continue to work without having to sit on hold listening to hold messages and music.
D
DAVID
01/10/24
The whole thing from start to finish…
The whole thing from start to finish was so easy and painless. Great experience
KI
Kris Isham
01/10/24
Gus - Customer Relations Representative
Gus, the Customer Relations individual, provided excellent service and was able to update our business account as requested.
CJ
Casey Janke
01/10/24
Nick @ CR case number 02858784
Out of the blue, Nick called me and said he could help with my issues. Nick honestly saved Nextiva's butt because I was honestly ready to cancel all of my clients Nextiva's account and move them someplace else. Nick was able to help and get me access. I think you guys really need to assign an account manager to your partners that we can use to get around some issues.
SS
Stephen Sullivan
01/10/24
If all the Nextiva Agents were this good.
This review is strictly regarding my interaction with Tyler Ruiz, Working with Tyler was the best experience that I've had with Nextiva, I have been dealing with a nightmare over the last 5-6 months with Nextiva, I've easily spoken to 6-8 different people, who have all made promises that were never kept, I've been trying to fix my account for months, Tyler listened to my situation and immediately took the initiative to make sure this situation gets fixed. I wish I was able to speak to ...
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JB
Jonathan Benitez
01/10/24
Nextiva is awesome.
I love Nextiva. Since we signed up with their service, everything has been excellent. They have a done a good job to make me a life-time customer. From sales, onboarding, and support have all been quality individuals. You could tell that they have a great customer culture since every individual speaks to me with such grace, and patience.
EM
Ed Monk
01/10/24
So far
So far, so good with Customer Service and start up! Everyone’s kind and very helpful.
AU
Anonymous User
01/10/24
"A little lengthy with onboarding but everything is working."
What do you like best about Nextiva? Price is better than competitors like Comcast etc What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].