9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1341-1350 out of 6255
NL
Nancy L
01/10/24
"Nextiva takes CTCAdventures phone system to a new level"
What do you like best about Nextiva? The phone product is very flexible and we were able to tailor it to our company's needs as our company grows. Tech support was always available when we needed it and staff were helpful and knowledgeable.
TR
Tara R
01/10/24
"Nextiva Review"
What do you like best about Nextiva? Chat support is great when I'm multi-tasking with a customer and cannot make a phone call. What do you dislike about Nextiva?
DV
David V
01/10/24
"Great Technical Support"
What do you like best about Nextiva? Techical Support is easy to reach and always able to answer/solve my issues on first contact. What do you dislike about Nextiva?
AU
Anonymous User
01/10/24
"Perfect for my business!"
What do you like best about Nextiva? Nextiva has helped my small business streamline, calls, messages, and chats easily through the office. What do you dislike about Nextiva?
AU
Anonymous User
01/10/24
"Excellent chat support."
What do you like best about Nextiva? Chat support is extremly helpful especially for IT professionals so we can continue to work without having to sit on hold listening to hold messages and music.
JM
Justicia Migratoria
01/10/24
She was amazing
She was amazing So helpful I am so grateful!!!!
AU
Anonymous User
01/10/24
"Perfect for my business!"
What do you like best about Nextiva? Nextiva has helped my small business streamline, calls, messages, and chats easily through the office. What do you dislike about Nextiva?
IB
I B
01/10/24
"Excellent Customer Service"
What do you like best about Nextiva? I had several issues provisioning my phone and Oleksandr was awesome. Walked me through several questions I had and assisted me for 45 mins. Got my phone up and running perfectly.
CJ
Casey Janke
01/10/24
Nick @ CR case number 02858784
Out of the blue, Nick called me and said he could help with my issues. Nick honestly saved Nextiva's butt because I was honestly ready to cancel all of my clients Nextiva's account and move them someplace else. Nick was able to help and get me access. I think you guys really need to assign an account manager to your partners that we can use to get around some issues.
A
anonymous
01/10/24
He understood my issue and it was…
He understood my issue and it was handled (I hope!) efficiently and well
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].