9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1311-1320 out of 6255
WH
West Hartford Lock
01/15/24
Immediate response
Immediate response, clear instruction, clear desire to assist. We worked with Alina Obertynska and she was excellent!!!!
CM
Calvin Miyahira
01/15/24
Too expensive
Too expensive. Won't let me cancel, says it automatically renews for 12 months. Doesn't work for my small business, can't get phones to do what I want it to do, which is just be a regular phone.
RD
R D Whitlow
01/15/24
I am a new customer
I am a new customer, and Nextiva was very attentive to get our business and our service moved to Nextiva. The customer service after the sale has been very disappointing. Very seldom are wait times less that 10 minutes when calling customer service. Customer service only has had the solution 50% of the time. Phone quality seems to be good price was ok. But I would highly recommend shopping and reviewing the competitor's customer service ratings.
D
Don
01/15/24
Quick response to questions and a fast start
Knowledgab;e support staff and responsible sales staff
AA
Ashley A
01/15/24
"Great In-Office Communication Tool"
What do you like best about Nextiva? We utilize Nextiva for all of our interoffice communication. It is a great tool to have ONE place to go for all communication, info storage, and management. I've not seen this with other platforms.
JS
J S Hahn
01/14/24
Account Ownership Transfer
Nick @ CR did a great job resolving my account access and account ownership transfer. He was friendly, knowledgeable, and took care of the issues very quickly. I've spoken to multiple Nextiva customer service reps and sent dozens of emails over several months to get this issue resolved, to no avail. Nick took care of it in 10 minutes. Thank you Nick!
S
Sha
01/14/24
Online
Representative was professional and knowledgeable. I liked working with.
TW
T Wofford
01/14/24
Case Number 02870145
Case Number 02870145 Tyler Ruiz at Nextiva helped me today. Mr Ruiz is the first logical, communicative individual I have spoken to in the 3 month saga of my trying to cancel my services. He defined what he needed to move my case forward...I sent that to him...and I got satisfaction about an hour later. Im grateful someone inside cares and took the time to help me. Sincerely, Tim Wofford CEO, SmartBody LLC Case 02870145
DR
Dean R
01/14/24
They were able to accommodate my needs…
They were able to accommodate my needs and setup support was quick and easy. So far a very good experience. Dean R.
TH
Tori Hartline
01/14/24
Everyone I have come in contact with at…
Everyone I have come in contact with at Nextiva has been exceptional. Best customer service I have experienced in a long time!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].