9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1301-1310 out of 6255
SH
Stacy Hoyt
01/17/24
Great experience
Though the circumstances surrounding our encounter weren't great, the customer service was top-notch. We would absolutely come back or refer others bases on this exchange.
MB
Mohammad B
01/16/24
"Very fast response on the chat with excellent service. Would give a rating of 20 if possible."
What do you like best about Nextiva? Fast response and quick solutions to my issues What do you dislike about Nextiva?
JN
Joseph ngacheu
01/16/24
Great customeru representative
Great customer representative Still learning the system love so far
AM
Al Maksut
01/16/24
The setup went very smooth so far
The setup went very smooth so far, I can't wait to begin using the system.
DB
Doug Baker
01/16/24
Nextiva > Experience working with Ian Myers.
Ian Meyers provided beyond Amazing Service. On January 3, 2024 our customer, physicians office with 5 physicians, was without phone service from another provider until January 9, 2024, it was most fortunate the customer had signed Nextiva hosted agreement on December 29, 2023. Our needs were beyond ordinary customer Onboarding tasks, Ian Meyers understanding the customer's needs assisted the complete process in Fast Track mode. Phones were on the way from Nextiva. Already programmed and ...
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BK
Brian Keenan
01/16/24
Good Job Carlo
Went smoothly
MB
Mohammad B
01/16/24
"Very fast response on the chat with excellent service. Would give a rating of 20 if possible."
What do you like best about Nextiva? Fast response and quick solutions to my issues What do you dislike about Nextiva?
J
Jim
01/16/24
Fantastic service
Fantastic service! Carlos addressed our needs for case 02878480 without delay. He reconfirmed our objective/task, offered solutions, and resolved the matter. Excellent service.
S
SParker
01/15/24
The support was very helpful for onboarding
It was not a flawless transition and I'm still in the middle of it. However, the support I have been given has been very helpful. I had to spend some time between chat and email to get the right communication. Once I did, they helped get all the details in order. The sales agent was also very helpful in sorting out my needs, best options and best price for product.
EB
Elisa B
01/15/24
Extremely horrible experience
Extremely horrible experience. They don't resolve issues, instead blame our network (we updated), employee's cell phones (various models/brands - too much of a variance). Instead of taking responsibility, they pass the blame for their horrid product. They've cost us business as we don't receive calls (we then receive complaints via email & in person), sometimes the "answer" button doesn't work, calls drop. So glitchy that it calls multiple numbers simultaneously when trying to call one ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].