9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1291-1300 out of 6255
RN
Richard Nichter
01/17/24
Helpful
Helpful, knowledgeable, and patient representative.
RA
Rick A
01/17/24
Ivan corrected the over-billing issue…
Ivan corrected the over-billing issue while I was online, and sent a confirmation email before ending the call. Customer service prior to today’s phone call to remove a trunk line from the account was very poor, stretching over two months.
MA
Malek Alsmadi
01/17/24
This system is incredibly frustrating
This system is incredibly frustrating – it's broken down over three times in the past six days. When we call, it takes them over an hour to answer. Interestingly, new customers get a response within a minute. The management seems neglectful towards existing customers. Despite assurances, the issues persist, wasting time with no resolution. Working with this company has been the worst experience, and I wish I could give them a -1000000000000000 star review. Unfortunately, that's not possible.
J
Jason
01/17/24
Good pricing
Good pricing. Pleasant customer service. Had all the answers. Spoke to a person right away!
AU
Anonymous User
01/17/24
"Nextiva has made our hybrid work schedules work seemlessly"
What do you like best about Nextiva? Staff can now easily remain on our business phone system regardless of their physical and changing locations. What do you dislike about Nextiva?
L
Leya
01/17/24
Great
Nextiva had been super easy to use and easy to set up. I am liking it so far.
AC
Antivius Crowder
01/17/24
Love the system you guys have and love…
Love the system you guys have and love doing business with you guys in future Antivius crowder Sr company Gettitoffboss's LLC And Thanks To You Guys Are A Amazing
AE
Aaron Eslinger
01/17/24
I had a great experience with George Gallagher.
I had a great experience with the implementation. George Gallagher was great and made sure the transition went smoothly. He is very knowledgeable about the product, and I consider him a great asset to Nextiva.
RH
Robert Hageman
01/17/24
Carlos
Carlos, Customer Care Specialist was very helpful resolving case # 02885982 for account 3283320.
CM
Camille mcgrowder
01/17/24
Excellent customer service
Date of experience: January 18, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].