9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1261-1270 out of 6255
CO
Cliff Odero
01/22/24
the commitment of your staff to make…
the commitment of your staff to make sure the client's interest is taken care of
MS
Michael S
01/22/24
"Prompt customer service"
What do you like best about Nextiva? The initial set up was great. They were pleasant and thorough. Any time we need to make changes, they are very quick to help. We came from using a different supplier that would take days to respond.
TP
TIMOTHY P
01/22/24
"SWITCHING FROM ANALOG TO DIGITAL PHONE SERVICE WITH NEXTIVA"
What do you like best about Nextiva? THE AMOUNT OF ADDITIONAL SERVICES IS NOTHING SHORT OF GREAT. EACH OF OUR LOCATIONS ARE TAILORED-MADE FOR THAT LOCATION.
VE
Vinnie E
01/22/24
"Amazing Quality Experience and Customer Service"
What do you like best about Nextiva? User friendly platforms, up to date technology and great customer service What do you dislike about Nextiva?
DS
Derek S
01/22/24
"Nextiva has fantastic service"
What do you like best about Nextiva? Super reliable. Flexible service. Fantastic pricing and easy setup and troubleshooting. Customer service is fantastic as well. Super easy to setup and use.
JB
Jorge B
01/22/24
"Best VoIP service ever"
What do you like best about Nextiva? I like how user friendly the desktop version is, I love the fact they developed a mobile app so I can stay in toch even when I'm away from my office, and my favorite feature: Analytics, using this I can keep track of what my team does on a daily basis
SG
Sal G
01/22/24
"Nextiva's customer service and Accounts management teams"
What do you like best about Nextiva? They do an excellent job of following up What do you dislike about Nextiva?
EK
Ed K
01/22/24
"Customer service is the best."
What do you like best about Nextiva? You can use a hard phone, desktoo app or smart phone app. What do you dislike about Nextiva?
JF
Jon F
01/22/24
"Simple but powerful"
What do you like best about Nextiva? We signed up for Nextiva a few days ago. The customer service and onboarding process so far have been excellent. The desk phone arrived 48 hours after we signed up, and aside from a small hiccup with the time zone settings (which turned out to be my own error and not on Nextiva at all) it was an incredibly fast and easy setup! The audio quality is great. It was really easy to integrate into our existing tech stack. So far we have used this system daily. ...
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MS
Michael S
01/22/24
"Prompt customer service"
What do you like best about Nextiva? The initial set up was great. They were pleasant and thorough. Any time we need to make changes, they are very quick to help. We came from using a different supplier that would take days to respond.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].