9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1241-1250 out of 6255
JH
Joselyn H
01/23/24
"Veteran Telecommunications Agent with High Praise!"
What do you like best about Nextiva? Simplicty, ease of use. Basic CRM integration. Texting options What do you dislike about Nextiva?
CH
Chandler H
01/23/24
"Great Business Tool"
What do you like best about Nextiva? Nextiva makes it easy to seperate work calls from personal. What do you dislike about Nextiva?
EK
Eric K
01/23/24
"Excellent Customer Service"
What do you like best about Nextiva? Product was ready to go out of the box. Customer service has always been excellent. What do you dislike about Nextiva?
CB
Cory B
01/23/24
"Works well once you're up and running, but support can be finnicky"
What do you like best about Nextiva? The service just works 99 percent of the time. No crazy issues or crashes, but will occasionally require a reboot. The mobile application is friendly and easy to pick up. I was able to get my team trained remotely without any issues.
CB
Chris B
01/23/24
"Great Service Respond Quickly"
What do you like best about Nextiva? We have been very pleased with our service from Nextiva. They are responsive, knowledgable and continue to improve with enhanced features and tools. They offer several methods of support when we have an issue. The VOIP System is easy to set up and we can do most of the changes we need via our admin account. Set up new phones, add or remove a user and we use it daily for all of our employees.
AM
Alea M
01/23/24
"Super easy to use, and great customer service!"
What do you like best about Nextiva? I love that the administrator portal is so easy to use. You can make changes on your own with ease if you feel comfortable. The system we had previous to Nextiva required a lot of having to call in, and we weren't able to make many changes on our own.
MG
Mollie Gaggin
01/23/24
Great assistance for someone who is not…
Great assistance for someone who is not very "tech" savvy!!! Help was great and allowed me to understand the process and how to use the system...Thankk you.
DA
Diego A
01/23/24
"my #1 app"
What do you like best about Nextiva? Nextiva has emerged as my primary asset within my professional role. Its user-friendly nature significantly simplifies my tasks, particularly since I require constant connectivity with numerous carriers. The convenience of having Nextiva accessible on my computer enhances my job, allowing me to seamlessly engage in effective communication with a diverse clientele. The integration of Nextiva into my workstation has undeniably proven to be the ideal ...
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EK
Eric K
01/23/24
"Excellent Customer Service"
What do you like best about Nextiva? Product was ready to go out of the box. Customer service has always been excellent. What do you dislike about Nextiva?
CH
Chandler H
01/23/24
"Great Business Tool"
What do you like best about Nextiva? Nextiva makes it easy to seperate work calls from personal. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].