9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1231-1240 out of 6255
DC
Daniel Coakley
01/24/24
From sales to setup both staff members…
From sales to setup both staff members were informative, patient, and very knowledgeable. I wish I made the transition to Nextiva years ago!
VH
Veronica Hernandez
01/23/24
Onboarding was straightforward and…
Onboarding was straightforward and easy. Customer service was excellent (answered all my questions, gave me several options that would fit my organization's needs).
AL
Alex L
01/23/24
"Nextiva works well when everything is set up properly"
What do you like best about Nextiva? Everything works well when it's installed correctly. That and Nextiva support was/is very helpful when needed. What do you dislike about Nextiva?
NR
Nathan R
01/23/24
"Nothing but excellent help!"
What do you like best about Nextiva? I like how easy it is to add new licenses, create new or update existing users, support is very responsive and does not close a ticket until they are absolutely sure that the problem is resolved. Nathan Kramer, our account manager has been excellent in pointing me in the right direction for Nextiva's products and services!
BO
Barbara O
01/23/24
"No Brainer"
What do you like best about Nextiva? The priceline and included features paired with the top tier customer service made switching to Nextivia a no brainer. What do you dislike about Nextiva?
JQ
Jaime Quintanilla
01/23/24
This was a pleasant onboarding…
This was a pleasant onboarding experience. Definitely recommend the service.
AZ
Anthony Z
01/23/24
"I have been a Nextiva vFax user for years now and nothing can compete on value."
What do you like best about Nextiva? The value for cost associated. Their fees are plainly laid out. What do you dislike about Nextiva?
MC
MILKHA C
01/23/24
"A VERY PLEASANT EXPERIENCE"
What do you like best about Nextiva? There are multiple tools and setting really helpfull for my business. Also having a 24/7 member service line is great.
WD
Wardwell D.D.S Office
01/23/24
Horrid customer service
Horrid customer service. We left this company because their portal is not user friendly and as a business we needed to change our voice mail messages according to our changing open hours for the holidays. Took an hour to change the voice mail alone. Had no choice but to go thru customer service. Have been trying to cancel our service with them since Oct. Yet I still keep getting a bill even though the number was ported out already and we have service thru a new company. Called again today ...
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AB
Angela B
01/23/24
"Practice Manager"
What do you like best about Nextiva? The ease of the phone system and how easy it is to change hours when needed. What do you dislike about Nextiva?
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].