9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1221-1230 out of 6255
A
Annquenetta
01/24/24
Excellent Customer Service
Nate was very helpful and has excellent customer service. He handled my case quickly and professionally. I appreciated that he kept me updated every step of the way and was always able to answer my questions in a timely manner. Nate reminds me of how customer service used to be...providing good service! Thank you!
CA
Casara Andre
01/24/24
Amazing customer service
Amazing customer service. Agents are excellent listeners, take immediate action, and are generous with their time. Thank you!
RK
Rubbie King
01/24/24
The assistant was knowledgeable and…
The assistant was knowledgeable and made the process easy.
C
customer
01/24/24
Great service and great customer…
Great service and great customer relations
AU
Anonymous User
01/24/24
"So helpful!!"
What do you like best about Nextiva? I've been a customer for a few months now, and I love being able to use Nextiva's phone services to contact multiple businesses for work!
XG
Xany G
01/24/24
"Nextiva for Neurolens"
What do you like best about Nextiva? Makes answering calls simple. I appericate the caller id, lets me know who I am chatting with before I answer. What do you dislike about Nextiva?
CP
Christian Padgett
01/24/24
Personable and helpful
Personable and helpful They do the set up for you and help with any quirks or questions along the way. So far, it has been a great experience. They keep things simple while keeping our complex business in order.
JH
Justin H
01/24/24
"Great features and service"
What do you like best about Nextiva? A wide variety of available features - we always seem to be able to find exactly what we need. Support helps every step of the way regarding setup and even integration.
SS
Sergio S
01/24/24
Paige F.
Paige was very kind, courteous and most importantly professional. She did an amazing job handling my needs. Nextiva is a great company offering great services. They always hire great people that’s what makes them Nextiva. Thank you!
EC
Emory Connelly
01/24/24
Nick @ CR
Nick @ CR, case 02909434, was very good at determining my status and then setting me up on the account. He was very courteous and professional.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].