9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1211-1220 out of 6255
AK
Alana Kazimiroff
01/25/24
Excellent service from my first call…
Excellent service from my first call with Hugo to set up with Anastasia!! The process was very easy and I love the customer service that you provide.
GH
Geoff H
01/25/24
"Excellent Customer Service"
What do you like best about Nextiva? Nextiva customer service is outstanding! They are very professional and are easy to work with. What do you dislike about Nextiva?
EP
Ed Pletman
01/25/24
Nick@CR was very helpful in solving our…
Nick@CR was very helpful in solving our problem
MJ
Marqui Johnson
01/25/24
Way better than the competitor I was…
Way better than the competitor I was using! Everyone on this team was a great help
RR
Rachel Rogalette
01/24/24
Amazing customer service
Date of experience: January 25, 2024
RA
Robert Allen
01/24/24
Can I give 6 stars
Can I give 6 stars? The team has been overly attentive to getting me setup. My last provider (a large cable conglomerate) took my service and left me high and dry for 3 months...with NO PHONE service. Your team has been wonderful making my transition to NEXTIVA easy.
V
VS
01/24/24
Great customer service
Nick @ CR was very helpful in addressing our company's needs. He was very knowledgeable and made suggestions based on discussing our changing needs. Great experience.
V
VS
01/24/24
Great customer service
Nick @ CR was very helpful in addressing our company's needs. He was very knowledgeable and made suggestions based on discussing our changing needs. Great experience.
RG
Richard G
01/24/24
"Accolades to incredible staff Addison/AJ"
What do you like best about Nextiva? attention to detail, professionalism and great attitudes What do you dislike about Nextiva?
ZS
Zac S
01/24/24
"Affordable service with world-class support."
What do you like best about Nextiva? I have been a customer with Nextiva for over 3 years now, and I am very pleased with the service. Never have service interruptions, and their app integrations across mobile/desktop devices are very seamless. For what you get, this is a very affordable solution for small businesses. If I have periodic issues or questions on changing technical things, their support team via live chat is easy to reach and very helpful/courteous. Team is also very helpful in ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].