9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1201-1210 out of 6255
OZ
Ofer Zaarur
01/28/24
Support
Great customer service
M
Mary
01/28/24
Customer Service Like This Saves Customer Loyalty
Nick @CR is my single reason for remaining a Nextiva customer. Nextiva has struggled to provide billing and accounting statements that meet our needs, repeatedly asking the same questions answered previously in our correspondence. The disregard that was communicated to me led me to look at alternative arrangements so that I could end our Nextiva contract. Nick cared about understanding the problem to, solve it, and communicate a workable outcome. And isn't it sad that such behavior is so ...
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AS
Alison Shirley Perrin
01/28/24
The phone system is easy to use…
The phone system is easy to use and the customer service is excellent if you run into any issues
SA
Sta Ann
01/28/24
Excited to have Nextiva as our phone…
Excited to have Nextiva as our phone company!
EL
Everett Larouche
01/28/24
Awesome team
Date of experience: January 29, 2024
DA
Daniel A
01/26/24
"The attention provided"
What do you like best about Nextiva? The efficiency they have on youre service What do you dislike about Nextiva?
PJ
Precious Joy Medina
01/26/24
I experienced the great customer…
I experienced the great customer service; the CSR helped me to get the latest billing and even helped me to contact the person in charge so that I will have an authorization to get the bill. It was a great experienc thank you
FY
Franck Y
01/26/24
"Great product and service"
What do you like best about Nextiva? Convenient, multiple ways to access your calls, great knowledgeable customer support. What do you dislike about Nextiva?
W
Whiskey
01/25/24
Porting Fax # issue
Asked for my # to personally contact me about a Fax issue. I Highly recommend Nick and your company to anyone for their phone or fax needs.
VS
Vinod Singh
01/25/24
GOOD SERVICE
THE PERSON DEALING WITH ME WAS GOOD ENOUGH TO PROVIDE GOOD SERVICES
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].