9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1191-1200 out of 6255
J
Jeremy
01/29/24
This company has top notch support
This company has top notch support, from sales to setup to porting! I've had very responsive hardware setup support, and they not only went through all of the settings with me but also helped set up voicemail messages and softphone apps. Top notch, very pleased!
I-
Info - GIVE Volunteers
01/29/24
Nick @ CR was very attentive to my…
Nick @ CR was very attentive to my issue and helpful in getting it resolved!
DE
Donald E
01/29/24
Excellent sales and support service…
Excellent sales and support service changing from Vonage.
DO
David Ondash
01/29/24
Friendly and helpful.
Date of experience: January 30, 2024
NS
Nicole S
01/29/24
"Long Standing Client who loves the ease of the service #VoIP Providers #Contact Center Software"
What do you like best about Nextiva? I love how easy it is to fax and obtain fax confirmations What do you dislike about Nextiva?
YG
Yesenia G
01/29/24
"Nextiva's review - Efficient and usable"
What do you like best about Nextiva? It is very practical and helps me when I work from home especially. It has the necessary tools to offer a good service and keep good communication with the person on the other line.
AA
Asjad Azam
01/29/24
It was a very easy and smooth…
It was a very easy and smooth transition and setup of the account. My rep was very knowledge and helpful.
D
Donna
01/29/24
Method of payment change
Nick was very helpful in assisting us with changing our payment process. Unfortunately, our pastor passed away in December and our church telephone & payment was all in his name. He was able to quickly assist in getting this matter changed over and not have any interruption in our service.
LT
Lauren Torres
01/29/24
The Nextiva team is awesome!
The Nextiva team is so kind, helpful and knowledgeable! They made the process super easy, and their online dashboard is clean and simple! They made sure we have everything we needed and wanted for our business. Special thanks to Natalia!
SR
SHANNON RAMOS
01/28/24
He was on top of his game!
He was on top of his game. Knowledge, patient, quick and courteous. Very well done. Highly recommended.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].