9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1181-1190 out of 6255
KJ
Kristine Johnson
01/30/24
They answered all my questions and…
They answered all my questions and they where polite
T
Tom
01/30/24
Great Job
Nick @ CR did a great job. He didn't just follow a script. He listened and found the issue. You need to hire more people like him.
GM
GINNA M
01/30/24
"Great service Nextiva Voip Providers"
What do you like best about Nextiva? fast support service on line , they helped me really fast with all that i was needing, plus Ivan the customer service agent was too politely. Highly recomended.Also i love to be able to use it anywhere from my cell phone.
JJ
Jean J Delmas
01/30/24
Awesome service
Date of experience: January 31, 2024
AL
allison l
01/30/24
"We ustilize nextiva for business"
What do you like best about Nextiva? the app is a great asset - I love the forwarding capabilites and voicemail etc. • VoIP Providers
EF
Eric Frasure
01/30/24
The amount of time that it took to go…
The amount of time that it took to go through the process to restore our phone system was unacceptable. In total, I was on the phone for 4.5 hrs over 3 days and spoke to 9 different agents. The last interaction that I had was great and they were determined to get everything operational.
CD
Cindy Dubeau
01/29/24
very bad on call with agent they here…
very bad on call with agent they here my voice but still say cant here you im on hold with them more then 30 min and they hungup call very bad service
WS
Whitney S
01/29/24
"Easy Set-Up and Awesome Customer Service"
What do you like best about Nextiva? Customer Service is great! And the set-up is so easy and they walk you through instead of handing you a guide. Whenever you run into an issue, which so far for us it is hardly ever, you can rely on technical support to fix the issue immediatley. Also, our phones have never been down which is something we had experienced frequently with our last provider. We happy with the switch!
K
Khaled
01/29/24
Great experience with Natalia!
Date of experience: January 30, 2024
R
richardmichal
01/29/24
Nick was super in addressing issues…
Nick was super in addressing issues with our account
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].