9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1171-1180 out of 6255
MR
Matt R
02/01/24
Exceptional Experience with Nextiva
I have the pleasure of using Nextiva for my business communication needs, and I must say it has been a truly outstanding experience. From reliability to customer support, Nextiva has exceeded my expectations on multiple fronts. First and foremost, the reliability of Nextiva's services is exceptional. The cloud-based communication system ensures seamless and uninterrupted connectivity. I've experienced crystal-clear voice calls, smooth video conferences, and reliable messaging, contributing ...
Read more
MM
Marie Morales
02/01/24
Stay away from this horrible company
I have been with them for years. Before they got the ppp loan they were good to work with. But now everyone seems to be overseas and they REFUSE to let you talk to anyone in the usa or a manager. I had a problem and they said it's not their problem and I should change my number. I am a business that has had this same number over 8 years! These people are lame and only give a crap about money. Customer service hangs up on you because they are incompetent! Go elsewhere save yourself the headache.
PS
Parmjeet Singh
02/01/24
Very professional service and customers…
Very professional service and customers sales representative was very helpful.
DM
Detty Michel
02/01/24
Everyone was great
Everyone was great, the instructions were very simple and easy to set up
MR
Matt R
02/01/24
Exceptional Experience with Nextiva
I have the pleasure of using Nextiva for my business communication needs, and I must say it has been a truly outstanding experience. From reliability to customer support, Nextiva has exceeded my expectations on multiple fronts. First and foremost, the reliability of Nextiva's services is exceptional. The cloud-based communication system ensures seamless and uninterrupted connectivity. I've experienced crystal-clear voice calls, smooth video conferences, and reliable messaging, contributing ...
Read more
C
Consumer
02/01/24
Exceptional Customer Service
Lief and the nice lady (I didn't write down her name) were very patient and helpful. They made my day..
CS
Charmaine Santos
01/30/24
I really had a wonder experience
I really had a wonder experience! The rep assisting me & Nathanael Stock were so helpful. I know my business is ready & will be successful.
SF
Shianne F
01/30/24
"Customer Experience Advocate"
What do you like best about Nextiva? It makes it easy for us who work in a call center to work from home if something comes up What do you dislike about Nextiva?
PD
Philip Davis
01/30/24
Great experience
Great experience. My first interaction with Nextiva was "NEXT LEVEL". 😉
TW
Terisse Walker
01/30/24
Set-up was so easy
Set-up was so easy. Seamless and great support.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].