9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1141-1150 out of 6255
S
SA
02/06/24
Thank you, Tyler-Job well done!
Tyler provided an exemplary client experience. He researched my issue and provided a quality and expeditious result. He was personable, professional, knowledgeable, and sincerely seemed eager to address my challenges.
EB
Erica Banks
02/06/24
Owner
The overall quick response from your organization was amazing.
B
Brandon
02/06/24
Detailed, helpful, outstanding!
The Nextiva support experience was very productive and helpful. The representative I worked for was very patient in explaining and walking me through the setup process and I credit her expertise with my company getting off the ground with Nextiva's service. I went in with a million questions in no particular order, and left with all of them answered, and then some!
LC
Lori Cenicola
02/05/24
Great Experience!
Great Experience! Since the time I signed up I was contacted with step by step instructions of what to expect, and what to do. They had someone walk me through the set up and showed me how to make changes on my own. If I had any questions with anything I had a person assigned to me (Anastatia) who would email and call me regularly to make sure I was all squared away with my services.
BG
Blue Grimes
02/05/24
Issue solved quickly: no questions asked
Terri was great to work with and solved my issue quickly.
JM
Jacqueline M
02/05/24
The quote process was easy and all of…
The quote process was easy and all of the representatives were very engaging and informative. I will say it’s a lengthy process and maybe it wouldn’t seem so long had there been only 1 or 2 reps versus 3 to complete the setup process. All in all I’m very happy with the discounts and look forward to having excellent customer service and support.
CT
Choice Transitions
02/05/24
Truthfully disappointed.
Customer service has been excellent so far. The issue is, for one of the nations' largest providers, their applications are very basic. We switched from another large provider to Nextiva under the impression we were getting an upgrade. Instead we have found many basic features are missing (backgrounds/blur for video meetings, ability to control a video meeting from for mobile device, etc). In addition, several of my team have had issues where their video room links and telephone conference ...
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MB
Monir Bahhage
02/05/24
Working with your support team
Working with your support team, specifically with Daria P. was a pleasure. She was patient and thorough and did not give up on getting my phone programmed and working!
C
Carolyn
02/05/24
02949746
02949746 - Excellent customer service and professionalism at its best.
C
Cecile
02/05/24
finally, a great customer rep
OMG after dealing with soooo many frustrations trying to get help from anyone, I got lucky when Tyler picked up the phone. I was so embarassingly upset, but his calm demeanor calmed me and he was able to give me step by step instructions. After 1 week of frustrations, the problem seems to have been resolved. It really makes a difference when the person who's on the phone knows what they're doing
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].