9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1131-1140 out of 6255
NM
Nancy Molina
02/08/24
Remarkable-Professional-Patient
Having a wonderfully patient and extremely knowledgeable IT technician (Yuri) assist me made this a fantastic encounter. Yuri had the ability to connect with me personally, which allowed my engagement. Yuri answered all of my questions, since I was not well educated in IT, and its language /meaning. Ask me anything in med/law & I am your gal! NOT Techie- more old-schooled. This resulted in a lot of time spent, and my constant apology- Yuri re-assured me that he was most concerned that I ...
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DR
D Rhoads
02/08/24
Nextiva
The employees that I spoke with had excellent customer service. Very friendly during the call was easy to have conversation with instead of having awkward silence while waiting. Very knowledgeable about the product. Covered everything that can be done with the product whether I use it now or in the future. They backed the product and didn't seem doubtful or uncertain about anything. Was very helpful from payment process into the setting up process making sure everything was set up and ...
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LA
Luke Awwad
02/08/24
Top-notch customer service!
Daria was very helpful and patient while walking me through the setup of our Nextiva phones/system. Great customer service and knowledge of the platform/hardware.
J
JohnMacrery
02/08/24
Daria
Daria, from customer support was fantastic.
DG
Dawna Gauthier
02/07/24
Owner
The reps that I worked with were great.
SK
Susan Koval
02/07/24
Nice that they did the set up on our…
Nice that they did the set up on our computer with the phones and call flow.
BM
Brittany Martinez
02/07/24
Amazing Experience!
Kimberly was great getting me set up. Kindness and patience is what got me to make the switch. Onboarding process was simple as well and the lady that helped me was great as well! Overall a great experience!
TC
Tonya Coleman
02/07/24
Great customer service
The company is doin a great job. Keep striving
AU
Anonymous User
02/07/24
"Highly reliable and excellent service"
What do you like best about Nextiva? Nextiva's service is very reliable. I very rarely have any technical issues. The admin portal is easy to manage and they have a wide variety of services that meet all of our needs. On the rare occasion that I need support, it is easy to get in contact with someone and is usually solved on the first communication.
MC
Mermaid Canvas
02/06/24
Benjamin was a fantastic help!
Benjamin was a fantastic help! 02959373
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].