9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1121-1130 out of 6255
SK
Scott Kemmer
02/11/24
very good in work with hgfgffffggfgf
gdudjjifkfggb
PT
Pat Trainor
02/11/24
My rep was super nice
My rep was super nice, and explained everything. She straightened out some errors, and made sure I was able to get my old #s back after I was disconnected... (my fault, BTW) Good people (support) can make up for anything bad in product or services. So care and feed your CSRs well.
SF
Steven Fitch
02/11/24
Anastesia(sp?) was Extremely helpful in…
Anastesia(sp?) was Extremely helpful in setting everything up today !
CM
Carl Mercier
02/11/24
> Experience working with Sam Jacobs
I have had trouble and poor customer service with other VOIP providers. Sam with Nextiva was excellent. He tool care of any concerns I had and was always quick to respond to my calls and emails. Thanks Sam!
AW
Angelica Whetstone
02/11/24
Nextiva Is The Premium Choice For Streamlined Business Communications
As a new business owner, I am excited to invest in business tools that will set me up for success. For me, being a Nextiva customer is top-tier. They have excellent customer service and my business needs are met at an affordable rate. I am taking my business calls with confidence and bye-bye to using my cell phone to communicate with prospective clients. Special thanks to the Nextiva Team who helped me set up my account and gave me a warm welcome back to Nextiva as a returning ...
Read more
DB
Diane Berridge
02/11/24
Easy setup
Easy setup, great customer support
HM
Hector Mojica
02/10/24
Nextiva has a very unusual business…
Nextiva has a very unusual business practice, they set up my account, collected my persona and paymentl information and canceled next morning and still have my information stored. This should be investigated by the state attorney. Because if they didn't ten to approve my VOIP why it wasn't done live on the spot but after I setup my account and paid the subscription!!!!! Calling a state attorney, definitely needs an investigation!
J
JAM
02/09/24
Expected a hassle…totally the opposite!
I called in expecting the worst with my issue. I was pleasantly surprised when Thomas worked to resolve my issue quickly. He was extremely professional and personal. Daria got me wrapped up and I was on my way!
JF
Jillian F
02/09/24
"Great Service/Customer Service"
What do you like best about Nextiva? They respond very quickly to questions and concerns I may have. I am not super tech savy and they always help me with ease. The service with the phones are great as well; I never has issues with my phone calls.
B
Brian
02/08/24
Terrific personnel
Terrific personnel - so knowledgeable and experienced - trustworthy and sincere. Jason Jones is so professional and skilled. What a breath of fresh air to deal with.
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].