9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1111-1120 out of 6255
SA
Sayed Alam
02/14/24
Excellent Services
Date of experience: February 15, 2024
AC
Andrew C
02/13/24
"Great service/product for a reasonable amount"
What do you like best about Nextiva? I love all the functionality and customization that is included with this platform. There are even features that I really like that I didnt even know I would want.
HW
Heather W
02/13/24
Knowledgeable & Friendly
Everyone was friendly and knowledgeable. No one tried to upsell me, they just wanted to understand my needs. Pricing was straightforward and the app works great.
JM
Jack McKim
02/13/24
Above and beyond
Associate took the time and went above and beyond to resolve my issues
DB
Debbie Bender
02/13/24
Solving billing problems
Gus did a great job of finding out what happened to a credit that was supposed to hit our account about 5 months ago. He found the credit and worked with billing to get it fixed!
JD
Jordan Drew
02/13/24
Excellent Customer Service
they just knew what they were doing. I had used Ring Central in the past but Nextiva customer service blew them away .
MT
Monica Tripp
02/12/24
Great team work!!
Set up was pretty easy. Nextiva team members worked with me to make sure I was alright. They also made sure I understood next steps and where to go for questions. Being a new business owner, I’m still getting the hang of things but setting up my business phone number was WAY easier than I expected; and the pricing is not bad either. Thanks Nextiva!!
J
JEFFERSON
02/12/24
AWSOME SERVICE
HE WAS VERY HELPUL AND FAST TO ASNWER QUESTIONS I HAD
D
Doug
02/12/24
Nick made my experience a positive one…
Nick made my experience a positive one and likely saved me as a customer. I called in to support. I talked to no less than 5, each of whom forwarded me on to another queue, but never the right queue until Nick answered after I rang back in. I was at my wits end, just wanting to adjust my service, which had just renewed for another year. Doug
TF
Tony Ficek
02/12/24
It's a clown show
It's a clown show. I have wasted so much time trying to setup this VOIP. It never got setup properly. The line wouldn't take incoming calls. I setup a long phone tree with a representative and tried to record voicemails so that we could get incoming calls. The application is a hot mess. Way too many clicks to get to one phone call. Signed up for the free trial and they required around 8 questions just to cancel the darned thing. Sat on hold. I tried tech support twice and talking to the ...
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].