9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1101-1110 out of 6255
FG
Flavio Gonzalez-Silva
02/15/24
Impressive service
Impressive service. High quality equipment and sound and features, etc… Workflow to implement the system in the company, 25 users, was amazing. Sam Jacobs direction was perfect. Thanks.
VB
virgilio batista
02/15/24
great job addressing all questions
Date of experience: February 16, 2024
ME
Monique Eastman
02/15/24
Experience working with Tayler Fish.
Tayler was very attentive and prepared for the migration process. Couldn't has asked for a better experience.
PB
Polly Barrett
02/15/24
Sergio was kind
Sergio was kind, and personable. I am so glad he helped me today.
J
Jim
02/15/24
Help accessing our account
Nick@CR helped me get access to our company's account and he helped me to navigate the portal.
PG
Patti Giordana
02/14/24
Nextiva is a great company to work with.
Nextiva is a great company to work with. From the initial sales call from Justin to my company rep, George Gallagher, to the test caller Garrett - all reps were great to work with and helpful. George followed up with me on a regular basis to check in and see how things were going. That was very appreciated and helpful as well. Thanks Nextiva for saving us money and having the best reps to guide us through.
RB
Rick Bassett
02/14/24
Amazing onboarding service
I got on the Nextiva website chat to understand the service a little bit. Then we jumped to a call; then we went to signing up for the service and being fully implemented with auto attendant and faxing within an hour. Amazing onboarding service.
K
Kelly
02/14/24
Joshua was extremely helpful and…
Joshua was extremely helpful and professional! Our company has had some account issues for months. I've called and emailed Nextiva multiple times and no one was able to assist with correcting our account. I called and spoke to Joshua today and he was able to help and correct our account. I appreciate his excellent customer service skills and professionalism.
F
FGY
02/14/24
Joe is very patient and made sure I…
Joe is very patient and made sure I understood each and every step made complete transparent for me. Any questions that I had or concerns were answered clearly. It was so easy to make decision on which company to go with.
CD
Chuck DeLangis
02/14/24
Quick and easy!
Date of experience: February 15, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].