9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1091-1100 out of 6255
MS
Mike Sisodiya
02/19/24
Paige is great
Date of experience: February 20, 2024
MS
Mike Sisodiya
02/19/24
Paige is great
Date of experience: February 20, 2024
PP
Patrick Pender
02/19/24
Cancellation Policy
I went with Nextiva in part because I could cancel at anytime. Now maybe it's on me for not looking into the details or not pushing my sales person to reveal the terms completely, but when I called today to cancel I was told that the charge would be just under $1,000. Not sure that a company priding itself on service and satisfaction should be looking for that type of profiteering.
RD
Raven D
02/19/24
"Nextiva is a user-friendly and easy to use system for our company."
What do you like best about Nextiva? I love that Nextiva has an app that I can use both on my computer and my phone. I use both of them daily and never have to worry about missing a call if I'm not at my desk. And any time we have needed assistance with Nextiva, their support team has taken care of us. We have recently added texting to our account and I'm excited to have another method of reaching our customers.
AU
Anonymous User
02/19/24
"Timely and Knowledgeable"
What do you like best about Nextiva? While Nextiva generally has good customer support, response times can vary, and resolving complex issues may take longer than expected, which could be a challenge for a small team without dedicated IT support. and helpful.
D
DrBobE
02/18/24
Nextiva Rating is Questionable
The rating for this company defies logic or truth. I have used Nextiva for several years for my business(I haven't changed because I was grandfathered in on a certain feature that now you must pay for) the customer service is abysmal, they constantly drop calls, perform upgrades without notice, have issues with their own phone services and continue to raise their fees all the while their service overall is becoming worse! There is no reason to use Nextiva, find another service for your ...
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BS
Bryan Swinney
02/18/24
still not able to use system
Date of experience: February 19, 2024
AH
Abby H
02/16/24
"Great Chat Support"
What do you like best about Nextiva? I like the ability to have all of our locations be on one phone system. We can pick up the phone and push an extension to talk directly who we need to in our locations across the state. The staff is very friendly and helpful with all the questions that we have.
SM
Sistaciou Mccatty
02/15/24
The support was amazing
The support was amazing. I got follow-up calls, from a department that helped me set up my system hassle-free. The features are amazing and the price is so much better than what other companies are offering
M
mark
02/15/24
Manuel
Manuel, is the man! Called up with questions, he got everything to me and taken care of. there are businesses you hate to call, be put on hold, never get to the right person- and calling Nextive has always been a blessing. you get someone quick, and you get professional help! world class service, right!!!
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].