9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1071-1080 out of 6255
MS
Marshall S
02/21/24
Exemplary Service...
Anastsiia P. was very knowledgeable, and eager to listen so that she could explain everything to me. She exercised patience and made absolutely sure that I understood. I am thankful that I had the opportunity to work with her & I hope that my experience with her is just the beginning of a wonderful business relationship with Nextiva.
R
Robin
02/21/24
Very easy to set up
Date of experience: February 22, 2024
T
TriState
02/21/24
Integration was easy and simple
Integration was easy and simple. Call quality and features are fantastic. System performs better than expected.
TA
Taz Ameen
02/21/24
Great customer service!
Date of experience: February 22, 2024
JH
Joel Horwich
02/21/24
my Nextiva Experience
Anastasia was the best part of my day. Based at the Polish call center, her service was absolutely exceptional!
DS
Deborah Santana
02/21/24
Our experience setting up service
Our experience setting up and transferring phone service for our entire office has thus far been incredibly smooth and painless with Dylan's assistance.
PL
Paul Lien
02/21/24
Professional & Patient Onboarding Experience
I thoroughly enjoyed working with your on-boarding member who has the patience of Jobe!! He assisted me, despite my propensity to move too quickly, and we got through the process successfully. Your lucky to have this guy on your team.
JB
John Baker
02/20/24
Poor Support / Poor Communication from Sales
Nextiva support has continually ignored us since charging our payment. Furthermore, the sales rep downplayed the porting process for our old phone number which is actually a huge headache that takes a month or two and requires us to double pay for two different phone subscriptions
CD
Courtney Davis
02/20/24
Everything was fast and easy!
Everythign was fast adn easy!
JM
John Myers
02/20/24
Good tech service.
Date of experience: February 21, 2024
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].