9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1061-1070 out of 6255
KW
Keren Weaver
02/22/24
A customer, not a stereotype
My name has become a cussword, so i dread working with customer services where I have to use it and not my nickname. Usually the person on the other end gets an edge of anger or panic as soon as I say my name - not Terri though. She was kind and listened thoroughly. She validated my concern about the termination fee and my tight finances and advocated for me. Thank you Terri! You have been a bright spot in my month! Terri: case number 03013080
MK
Mark Kroll
02/22/24
I have very little experience with…
I have very little experience with Nextiva customer service. Therefore, I will reserve comment until I have had more experience with the company.
D
Dave
02/22/24
Did a great job listening to me!!
Did a great job listening to me!! Terri and case 03013417
KN
Kam Nijhawan
02/22/24
Affordable plans for a small business
Affordable plans for a small business, the customer is good. The whole setup took a little bit more time than expected but overall great experience. Thanks
JD
Jeff DaCosta
02/21/24
Review
Service was quick and real easy to get setup
E
Eric
02/21/24
Joshua
Joshua Was polite, professional and handled my issue fast. He went above and beyond my expectations. Thank You Again Eric Pizzolongo
PL
Paul Lien
02/21/24
Professional & Patient Onboarding Experience
I thoroughly enjoyed working with your on-boarding member who has the patience of Jobe!! He assisted me, despite my propensity to move too quickly, and we got through the process successfully. Your lucky to have this guy on your team.
MS
Marshall S
02/21/24
Exemplary Service...
Anastsiia P. was very knowledgeable, and eager to listen so that she could explain everything to me. She exercised patience and made absolutely sure that I understood. I am thankful that I had the opportunity to work with her & I hope that my experience with her is just the beginning of a wonderful business relationship with Nextiva.
E
Eric
02/21/24
Joshua
Joshua Was polite, professional and handled my issue fast. He went above and beyond my expectations. Thank You Again Eric Pizzolongo
RN
Rick Nelson
02/21/24
Great support
Great support. Employees very helpful. Little long on waiting for service. Could be better.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].