9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1051-1060 out of 6255
C
Caroline
02/29/24
Nick@CR
Nick@CR, case 03028750 was very helpful, responsive and stayed in touch until the case was resolved.
LC
Lemar Coates
02/29/24
THE BEST
GREAT SERVICE!
DI
David I
02/29/24
Excellent Customer Service
Reps were amazing, ton of knowledge and were able to explain step by step setup process
DI
David I
02/29/24
Excellent Customer Service
Reps were amazing, ton of knowledge and were able to explain step by step setup process
M
Matt
02/29/24
Mike and Viacheslav were helpful and…
Mike and Viacheslav were helpful and processed this set up quickly. Thanks
LC
Lemar Coates
02/29/24
THE BEST
GREAT SERVICE!
M
Mary
02/27/24
I get that your sales people are…
I get that your sales people are probably instructed to move on once the sale is closed but I really feel like I was left hanging by my sales person once I signed the paperwork. My phone install was rushed through on 2/29 even though it was scheduled for 3/4 and because Nextiva has not ported my phone numbers, we spent several hours setting up phones that wouldn't work because the lines were not ported. Your support staff suggested I disconnect the new Nextiva phones that I just spent hours ...
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LB
Laura Barbee-DeCloedt
02/26/24
Smooth process and easy to follow.
Everyone was very helpful. My sale rep was very understanding of my position and did a great job in providing a solution that worked for my company. The onboarding rep. was helpful in explaining feature and setup my service. Although at times she seemed Ignored that I had to ask her to repeat what she said (because she has a heavy accent and was hard to understand at times), I also felt she was rushing to end the call. Overall I am happy with the service I was provided during the purchase ...
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MT
Michael T
02/26/24
Don't Trust Their Positive Reviews
I never write bad reviews for companies, but I originally purchased Nextiva because of their positive reviews so I needed to set the record straight. My experience with Nextiva makes me want to find every review site imaginable and write a 1 star review. My experience was a nightmare from start to finish. To start, the sales person promised me a certain discount and then never follow through despite months of follow ups and attempts on my part. And then, their web based and mobile apps are ...
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MV
Mayra Valadez
02/22/24
Great!
Representative was very knowledgeable, and all information provided was detailed. Love the support provided.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].