9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1041-1050 out of 6255
BW
Bruce White
03/03/24
Poor Phone Quality While Using App
Great customer and tech-support. Unfortunately, using the mobile app to answer phone calls in the field was not good. I had a lot of drop calls, missed calls, and very poor quality if a call did come thru. Clients would tell me that they could not hear me and I could not hear them.
E
Estevan
03/03/24
Thanks to the staff!
So far the the customer service was excellent and the call and messaging is wonderful. I appreciate the time spent walking me through the setup process.
E
Estevan
03/03/24
Thanks to the staff!
So far the the customer service was excellent and the call and messaging is wonderful. I appreciate the time spent walking me through the setup process.
M
MS
03/03/24
Great Customer Service
Agent was extremely helpful in setting up the system and explaining all options
DS
Dail Smith
02/29/24
I love everything about my experience…
I love everything about my experience working with Nextiva. I began my journey speaking with Nathan who went above and beyond to make me comfortable, knowledgeable and I moved forward grateful with the suggested package…. Anastasiia took it from there and set me up perfectly. She put a smile on my face as she answered all my questions and made me wish I called Nextiva sooner. I’m looking forward to building my business and more specifically providing quality communication using Nextiva.
MW
Muriel Williams
02/29/24
Quick and Seamless!
Great service! I requested a quote late Thursday night, received an email and a call the next day. While on the phone learning about the features I received a quote. I reviewed my other options and thought Nextiva was the best for me. Reasonable cost, quick set up, and I am now using my app.
M
Matt
02/29/24
Mike and Viacheslav were helpful and…
Mike and Viacheslav were helpful and processed this set up quickly. Thanks
DS
Dail Smith
02/29/24
I love everything about my experience…
I love everything about my experience working with Nextiva. I began my journey speaking with Nathan who went above and beyond to make me comfortable, knowledgeable and I moved forward grateful with the suggested package…. Anastasiia took it from there and set me up perfectly. She put a smile on my face as she answered all my questions and made me wish I called Nextiva sooner. I’m looking forward to building my business and more specifically providing quality communication using Nextiva.
AB
Angela Brown
02/29/24
Nextiva Set-Up
My sales rep and technician were very helpful and thoroughly walked me through what we had to do.
C
Caroline
02/29/24
Nick@CR
Nick@CR, case 03028750 was very helpful, responsive and stayed in touch until the case was resolved.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].