9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
Add to compare
Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
Filter results
Sort by :
Showing 1031-1040 out of 6255
JW
Jason Walker
03/04/24
Much Better!
I started my business a 1.5 years ago and in settled on a phone service with one of the bill cell providers. It is very hard to use and the sales rep warned me how hard it was to set up. Nextiva takes you right from the sales process to the setup process without hanging up the phone. So easy!
ES
Elias Soriano
03/04/24
Ricky is excellent customer service…
Ricky is excellent customer service Rep. a 10 plus. Very profesional.
DJ
Dedrick Johnson
03/04/24
Great
Great, friendly and easy people to speak with. They made getting set up with my all my information simple.
ES
Elias Soriano
03/04/24
Ricky is excellent customer service…
Ricky is excellent customer service Rep. a 10 plus. Very profesional.
JW
Jason Walker
03/04/24
Much Better!
I started my business a 1.5 years ago and in settled on a phone service with one of the bill cell providers. It is very hard to use and the sales rep warned me how hard it was to set up. Nextiva takes you right from the sales process to the setup process without hanging up the phone. So easy!
MG
Maurice Gibel
03/04/24
You were attentive to my concern
You were attentive to my concern
VP
viridiana pavon
03/03/24
Run away!!
Run away!!! if you have a small business or medium business. The people from the sales told me that they would be on the process of the porting numbers and when I sign the contract they did want me to help, I have to do it alone even if I call by phone or chat they could not help me, They can't even tell me when my contract will be ends. Is so stressful to know that you have to pay something that you are NOT using. RUN RUNNN AWAY!!!!!!
CP
Corey Pritchett
03/03/24
Daria is the saving grace for your…
Daria is the saving grace for your company today. She was extremely helpful and made a terrible situation better. Mitchell Wendell should not be working for your company especially as a salesman. What is worse is that we were told a supervisor was going to be calling us back ASAP and this still hasn't happened.
CP
Corey Pritchett
03/03/24
Daria is the saving grace for your…
Daria is the saving grace for your company today. She was extremely helpful and made a terrible situation better. Mitchell Wendell should not be working for your company especially as a salesman. What is worse is that we were told a supervisor was going to be calling us back ASAP and this still hasn't happened.
M
MS
03/03/24
Great Customer Service
Agent was extremely helpful in setting up the system and explaining all options
Free vendor scorecard
Evaluate Nextiva objectively with the call center software scorecard
A weighted call center software vendor scorecard to score Nextiva against your real requirements — not the marketing.
- Weighted criteria you can edit
- Score multiple vendors side-by-side
- Shareable with your buying committee
No file downloads on screen — we email it to you. One-click unsubscribe anytime.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].