9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
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Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1011-1020 out of 6255
RD
Rick DeAngelis
03/06/24
Nick @ CR
Nick at CR was extremely helpful , polite and responsive. We had several email exchanges to which he responded promptly and helpfully
C
Cliff
03/06/24
Nick was very patient and solutions…
Nick was very patient and solutions oriented. He quickly and methodically addressed our needs.
SF
Selena F
03/06/24
Nick @ CR was very helpful
Nick @ CR was very helpful. He followed through with emails and phone calls. Nick was able to resolve my case 03031900 with ease.
MD
Marcie D
03/06/24
New member review
Alex and Tyler is great, I forgot the person who helped me. I love when a company employee can be patient with me. Nextiva is a good company.
CT
Cortney Thomas
03/06/24
Review for Yuriy with the Nextiva setup team
Yuriy did a wonderful job walking me through the set up step by step and having the patience to do it without the ability to screen share with me. We have high security set up on our computers (HIPAA compliance) that would not allow it. He gave me confidence to be able to know what to do to readjust and turn on/off different settings.
C
Cliff
03/06/24
Nick was very patient and solutions…
Nick was very patient and solutions oriented. He quickly and methodically addressed our needs.
RD
Rick DeAngelis
03/06/24
Nick @ CR
Nick at CR was extremely helpful , polite and responsive. We had several email exchanges to which he responded promptly and helpfully
R
RM
03/06/24
Professional and patient
Professional and patient. Sam Jacobs was great to work with.
J
Japparel
03/06/24
George was a great help.
George was a great help. Always available to get on a quick phone call to resolve any issues.
C
Consumer
03/06/24
The app is unreliable
The app is unreliable, I have missed major opportunities due to calls not coming through. Customer services seem uninterested in assisting with said issues. They make it difficult for you to transfer the phone number to another carrier. Go daddy smart line was a better option neither were great.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].