9.6
Spot Score
Nextiva Reviews in June 2026: User Ratings, Pros & Cons
Empowering businesses through advanced communication solutions.
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Starts from $18.95 / User / Month when Billed Yearly
Nextiva Reviews & Ratings
Spotsaas Editor’s POV
Nextiva has garnered overwhelmingly positive feedback from users within the past 12 months, showcasing its reliability and stellar customer support. Customers praise Nextiva for offering a seamless transition from their traditional phone service to VOIP, with no dropped calls or audio issues. The ease of upgrading and adding services is highlighted as a major ...Read more
Nextiva pros and cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
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Showing 1001-1010 out of 6255
PG
Palmetto Glow Pro's
03/10/24
Good Working With Customers
I had an issue with being charged with add on features I was not using and did not want to have. They worked with me to remove them and get back to my original monthly payment without making me pay a fee to remove them as per usual.
TS
tEK snM
03/10/24
Nextiva customer since 2023 - DO NOT TAKE NEXTIVA
We have been utilizing Nextiva's services since July 2023. However, you must take heed: READ THEIR AGREEMENT/CONTRACT THOROUGHLY. Their agreement is riddled with deceitful clauses. Despite their claims of providing quality services at reasonable prices, both assertions are grossly inaccurate. Initially luring customers in with seemingly low prices, they subsequently entrap them in lengthy two-year contracts, only to proceed with nickel-and-diming tactics for every minor feature after that. ...
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SL
Sam Leak
03/08/24
Easy to set up and helpful customer…Pain Point
Easy to set up and helpful customer service on the sales side and the setup side. The only pain point I would change is that I was forced to keep the autorenewal of two add-ons that I do not need. The salesperson said he could not disable the autorenewal, so I had to have the setup technician create a ticket to have them removed.
AR
Anthony Rasak
03/07/24
My rep was extremely knowledgeable and…
My rep was extremely knowledgeable and actually saved me a few dollars!
CC
Carlos Caneja
03/07/24
Nextiva is a game-changer in the realm…
Nextiva is a game-changer in the realm of communication and collaboration solutions. As a comprehensive VoIP (Voice over Internet Protocol) provider, it seamlessly combines a robust feature set with user-friendly interfaces, making it an ideal choice for businesses of all sizes. One of the standout features of Nextiva is its intuitive and easy-to-navigate platform. Setting up the system is a breeze, and the user-friendly interface ensures a smooth onboarding process for both administrators ...
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S
sd
03/07/24
Quick resolution
NIck @ CR was very helpful resolving my issue
RH
Richard Hubbard
03/07/24
Your staff walked me through the…
Your staff walked me through the purchase and setup of my new phone line, the technical support was especially impressive.
ZH
Zachery Horsfall
03/07/24
The customer service made every easy
The customer service made every easy. They helped step by step till the process was complete
CT
Cortney Thomas
03/06/24
Review for Yuriy with the Nextiva setup team
Yuriy did a wonderful job walking me through the set up step by step and having the patience to do it without the ability to screen share with me. We have high security set up on our computers (HIPAA compliance) that would not allow it. He gave me confidence to be able to know what to do to readjust and turn on/off different settings.
SF
Selena F
03/06/24
Nick @ CR was very helpful
Nick @ CR was very helpful. He followed through with emails and phone calls. Nick was able to resolve my case 03031900 with ease.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].