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as we consider making a switch to NextGen Enterprise, it’s crucial to know what kind of support we can expect. do they provide training and ongoing support?
Head of Product
NextGen Enterprise provides training and ongoing support for implementation and usage. When you adopt the platform, they offer training sessions to familiarize your staff with features and functionalities through webinars or in-person sessions, depending on your needs and arrangement with NextGen. They also have a support team available to assist with technical issues or questions after implementation. This ongoing support helps your team learn the software initially and become more familiar with its advanced features over time. The level of support may depend on your pricing plan, as some plans offer more complete support options. Discuss your needs with NextGen during the evaluation process. Consider designating a team member to serve as a liaison between your practice and NextGen's support to improve communication and speed up issue resolution.