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as we consider making a switch to NextGen Enterprise, it’s crucial to know what kind of support we can expect. do they provide training and ongoing support?
Head of Product
Short version: yes, NextGen Enterprise does provide training and ongoing support, which is essential for smooth implementation and usage. When you decide to adopt the platform, they typically offer training sessions to familiarize your staff with its features and functionalities. This can be conducted through webinars or in-person sessions, depending on your specific needs and arrangement with NextGen. Moreover, they have a support team available to assist with any technical issues or questions that may arise post-implementation. This ongoing support can be invaluable, especially as your team navigates the complexities of the software initially and as they become more acquainted with its advanced features over time. It’s crucial to understand that while these resources are available, the level of support may depend on your pricing plan. Some plans may offer more comprehensive support options, so it’s worth discussing your needs with NextGen during the evaluation process. Additionally, you might want to consider establishing a designated team member to act as a liaison between your practice and NextGen’s support to streamline communication and expedite issue resolution.