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we're looking to improve our patient engagement, and the patient portal sounds promising. how intuitive is the NextGen Enterprise portal for patients, especially the older demographic?
Product Researcher
The patient portal has a simplified interface for managing healthcare needs, including self-scheduling and online payments. It can improve patient engagement, particularly for practices serving diverse age groups. For older patients, online access to health records and appointment scheduling can reduce barriers to care. However, some older individuals may struggle with technology, so offering guidance or resources on using the portal will improve their experience. The portal also enables direct communication with healthcare providers, building trust and improving satisfaction. While the design aims to be accessible, actively supporting your patients in using the portal will maximize its benefits.