muse.ai Reviews in July 2026: User Ratings, Pros & Cons

Quick Trial - Solid Product

I ended up not using the system for now, but during the trial I uploaded a bunch of videos and everything worked great and was very fast. I really liked how quickly the auto captions populated once the video was uploaded.I also had a question about something and their help team (via chat) went above and beyond, even helped me tweak something with the javascript I was using to embed their player in a modal window. Highly Recommended!!

Muse.ai has no customer support, and doesn't answer to their emails.

Muse.ai didn't have a free trial mode but they did mention that they would cover refunds in 72 hours. I have decided to pay for it to give it a try, and their service does do a good job at what it does, it just didn't do exactly what i needed. So i reached out to customer support and it's been by far the worst support I've received. It's now been weeks, with many follow up emails, and I'm not hearing back from them and I still didn't get a refund. It's now been well over 72 hours and I ...

Great Platform and Customer Service!!

Very impressed with what these guys are doing with Muse. With Muse our clients can find exactly what they need in a video without wasting any time. There is also the bonus of when you make a suggestion for features that are in alignment with making Muse better they get it done in record time. This has really helped with our implementation for our new platform.